POSITION PURPOSE: Responsible for the efficient operation and the maximization of sales and profits of all retail stores within assigned area. Ensure that operations are consistent with established Company policies and objectives. Responsible for developing store teams that deliver outstanding customer satisfaction through store associates that are friendly, responsive to the customer needs, knowledgeable and are passionate for the food business. Through coaching and counseling he/she develops store directors and department managers to deliver the Company’s Values and Purpose by operating stores that are clean, fresh, well stocked and merchandised to reflect the neighborhood they serve. Ensures store directors and department managers understand their financial results (numbers made easy) and fiscal responsibilities holding them accountable for achieving and exceeding commitments.

Responsible for the development of the Operations Specialist team in their District.  This includes financial acumen, leadership, strategic thinking and operational knowledge.  Ensure that operations specialist are teaching and supporting the marketing and merchandising programs. 

KEY ACCOUNTABILITIES: Financial - Develops store teams to achieve projected results and holds them accountable for operating stores that meet and exceed the period, quarterly and yearly financial metrics (sales, EBITDA, Shrink, NPS, etc.). 

• Reviews sales, P&L and labor reports; evaluating trends, opportunities and underlying problems. Coaches and counsels store directors to develop solutions to resolve issues to meet or exceed each operational metric. 

• Ensures store directors and department managers understand their fiscal responsibilities and holds them accountable for achieving and exceeding commitments. 

• Develops and coaches store directors and department managers in all aspects of financial management, (budgets, projections, sales forecasts, etc.) 

•Works to control operating cost/expenses; labor management; labor costs; shrink; inventory; asset management; etc., to maximize return on investment. 

•Coaches Store Directors to help them develop a highly disciplined morning routine and daily afternoon store walk for the development of future managers. 

• Reviews and approves store operating commitments with store directors. Merchandising – Develops store teams that execute the company’s merchandising initiatives while remaining locally relevant to maximize sales and profits. 

• Reviews advertising and promotional needs working with the marketing team to improve advertising effectiveness, develop marketing plans for new/remodeled stores and in-store signing programs. 

• Monitors competitive operations in assigned area and works with the marketing team to implement aggressive plans to counteract loss of sales and profits. 

• Evaluates local competition from an operations, customer and cultural perspective. Keeps abreast of new ideas, innovations and trends in the food industry. 

• Ensures store teams execute the company/division merchandising initiatives. 

• Ensures store directors and their department managers understand their responsibility to execute these programs utilizing best methods. Coach and counsel store teams to take performance to the next level by utilizing all Company tools, for example, FaR, Vision-pro and Afresh. 

• Conducts store walks with store management on a regular basis. Solicits feedback and asks questions to ensure that merchandising programs are executed; that opportunities are being explored; that order-writing (using Company tools), in-stock condition, stock rotation, product mix, inventory and price integrity are maintained. 

• Maintains a strong community presence through the support of company/division and store specific charitable initiatives. People Development - Develops store directors and department managers to maximize the potential of each associate creating engaged associates throughout the store. 

• Models an open-door communication policy with focus on listening and the creation of a collaborative work environment. 

• Ensures accountability of staffing (i.e. interviewing and selection); identification and development of future leaders; integration of training tools and processes; performance coaching; development; performance management; succession planning; diversity; change management and recognition/reward. He/she is accountable for the management staffing in his/her area and develops store directors to fulfill these responsibilities in their store through robust succession planning. 

• Develop and maintain positive working relationships with store support staff, suppliers and the community. • Ensures retail stores in his/her assigned area operate within all federal, state and local laws and maintain good working relationships with these agencies. 

KNOWLEDGE AND EXPERIENCE:

 • Education Level:  Bachelor’s Degree in Business, Marketing or related field Experience Level: 

• 5-10+ years of retail/category experience o 15 total years’ experience in grocery industry o 5 years’ experience managing people Skills and Experiences: 

• Possess working knowledge of procurement procedures, economics, marketing, mathematics, and accounting principles. Possess the ability to analyze and interpret data from various reports and respond with the appropriate remedy. 

• Must possess good organizational and supervisory skills and be capable of managing large numbers of employees effectively. Possess the ability to motivate and work with and through others to achieve desired results ensuring execution. 

• Possess good verbal, written and public speaking communications skills. Deal effectively with a wide variety of people both in person and over the telephone. Must have the ability to represent the company's interest to outside vendors. 

• Requires analytical ability and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions. 

TRAVEL REQUIREMENTS: Vary depending on geography 

PHYSICAL ENVIRONMENT: 

• Work may be performed in a temperature-controlled environment.  Must sit, stand or walk for extended periods of time.  May spend long periods of time at desk or computer terminal. May use calculators, keyboards, telephone, and other office equipment in the course of normal workday. Stooping, bending, twisting, and reaching may be required in completion of job duties.  Workday is fast paced, some evening and weekend work may be required. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so class an equal opportunity employer.