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Customer Service Representative

About the Role

We are seeking a reliable and detail-oriented Customer Service Representative to join our distribution team. This role is based in the office and will support daily operations by handling customer inquiries, processing orders, and ensuring a smooth flow of information between clients, sales, and operations.

Responsibilities

Respond to customer inquiries via phone and email in a professional and timely manner

Process and track customer orders, ensuring accuracy and on-time delivery

Communicate with internal teams (sales, warehouse, logistics) to resolve issues and support client needs

Maintain accurate records in company systems and update customer accounts as needed

Assist with invoicing, returns, and other order-related documentation

Provide general office and administrative support as required

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