**Responsibilities:** + Processes incoming mail and express packages, which include verifying addresses, opening envelopes/packages, determining priority of contents, accurately sort/handle and deliver. + Sorts, packages and processes/ships branch and outgoing first class mail accurately, as well as additional miscellaneous express shipments. Properly stages all outgoing items for carrier pick up at designated times. + Coordinates distribution of mass mailings to branches. + Demonstrates competency in U.S Postal, U.S. shipping, and international customs regulations. + Processes invoices for payment and approval. Reconciles postage chargebacks. + Provides support delivery services for off site locations, the warehouse and Document Control Center. + . Eliminates risk of equipment loss, damage or injury to self by safely loading/unloading, hauling, and delivering pallets of paper and other supplies including PCs to various departments. + Practices proper lifting techniques and safety procedures; notify supervisor of any potential safety hazards. + Recommends and implements process improvement opportunities to Supervisor + Performs other duties and responsibilities as assigned. **Knowledge of:** + Basic office practices, procedures and methods. + Proficiently sorts and files alphanumerically.. + General understanding of all functional areas within the department **Skill in:** + Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines. + Reasoning and problem solving skills to research and resolve general problems. + Operating standard office equipment and using required software applications, including Microsoft Office Applications (Word, Excel, and Outlook). + Demonstrating sensitivity to customer needs (both internal and external) and proactively address customer needs. **Ability to:** + Work in weather elements while organizing/securing dock and drive a company vehicle. + Execute instructions and request clarification when necessary + Provide courteous, timely service when addressing associate/customer questions and concern. + Learn, understand and follow company/department policies, procedures and requirements. + Speak clearly and concisely. + Constructively work under stress and pressure when faced with high workloads and deadlines. + Process work with urgency without sacrificing accuracy. + Understand and work to achieve the goals in the department’s Mission statement. + Maintain a neat working environment. + Stand 75%-100% of the day. + Lift items, load, push/pull carts, and pallets following safety guidelines and with caution to avoid damage to walls, doors, elevators, artwork and other company property. + Learn, recognize, and understand various postal/carrier requirements and mailing/shipping methods. + Crosstrain fellow associates. + Promote team cohesiveness, cooperation and effectiveness. + Work independently and as part of the team. **Educational/Previous Experience Requirements** **Education/Previous Experience** + High School Degree or Equivalent Degree + Minimum of two (2) years’ experience in a Distribution Services environment. **Licenses/Certifications** + Valid driver’s license required