DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000227 Date: Aug 5, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 858007 Agency: Executive Office of the Governor Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000227 Pay Plan: CS Exempt (EOG) Position Number: 31000227 Salary: $46K Posting Closing Date: 08/18/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) The Distributed Computer Systems Analyst reports to the Information Systems Director within the Executive Office of the Governor's Office of Information Systems. Core Technical Skills: + Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. + Perform hardware upgrades and replacements. + Manage user accounts and permissions. + Manage software licensing and compliance. + Maintain accurate inventory of hardware and software. + Configure and support network printers. Troubleshooting and Problem Resolution: + Diagnose and resolve complex hardware, software, and network issues. + Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals. + Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems. + Troubleshoot hardware failures and perform repairs. + Troubleshoot software installation and configuration issues. Support and Customer Service: + Provide on-site and remote technical support to end-users. + Respond to support requests via phone, email, and ticketing system. + Receive and manage escalated tickets, ensuring timely resolution. + Maintain a professional and courteous demeanor when interacting with end-users. + Provide excellent customer service and ensure user satisfaction. + Accurately document all support activities in the ticketing system. Knowledge Management and Improvement: + Identify and document recurring issues and contribute to the development of permanent solutions. + Create and maintain knowledge base articles and documentation for common issues and resolutions. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: TALLAHASSEE, FL, US, 32399 Nearest Major Market:Tallahassee