**Based in Houston (Dallas Route) Adecco is assisting a local client for a** Customer Relationship Coordinator/Dispatcher to join a growing team. As a Customer Relationship Coordinator/Dispatcher, you will be instrumental in fostering strong and lasting relationships with valued customers. You will serve as a key point of contact, ensuring exceptional service, addressing inquiries, and proactively identifying opportunities to enhance customer satisfaction and loyalty. **Responsibilities:** · Serve as the primary point of contact for assigned customers, building rapport and establishing strong, long-term relationships. · Answer all calls and dispatch. · Work with Site Manager on dispatching and routes · Understand customer needs, objectives, and challenges to provide tailored support and solutions. · Proactively communicate with customers regarding product updates, company news, and relevant information. · Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. · Efficiently resolve customer issues and complaints, escalating complex matters appropriately and ensuring timely resolution. · Coordinate with internal teams to address customer needs and ensure seamless customer experience. · Maintain accurate and up-to-date customer records in our CRM system, documenting interactions and key information. · Prepare reports on customer relationship activities and key metrics. · Stay informed about our products, services, and address customer questions and provide relevant information. · Contribute to a customer-centric culture within the organization. · Perform other related duties and projects as assigned. **Qualifications:** · High school diploma or equivalent. · Experience in customer service or a similar customer-facing role. · Excellent verbal and written communication skills, with a professional and empathetic demeanor. · Strong interpersonal and relationship-building skills, with the ability to connect with customers on a personal level. · Exceptional problem-solving and conflict resolution skills, with the ability to handle challenging situations effectively. · Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple customer accounts. · Proficiency in using Microsoft Office Suite. · Ability to work independently and collaboratively within a team environment. · Strong attention to detail and accuracy. · A genuine passion for providing exceptional customer experience and exceeding customer expectations. **Pay Details:** $16.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.