The Virtual Expert Platform (VEP) team is at the heart of connecting our customers with expert guidance across all our products—QuickBooks, TurboTax, Mailchimp, and Credit Karma. We run a multi-billion-dollar Services business (e.g., QuickBooks Live, TurboTax Live), enhance Customer Success through AI and human expertise, and provide Sales technology to connect with prospects and customers. We own the entire technology stack, from user interfaces and expert management systems to workforce operations, digital expertise and conversation capabilities, data infrastructure, and platform services. We collaborate closely with product, design, marketing, and operations to create seamless experiences for both users and experts.

Lead the Future of Mid-Market Enterprise Sales, Services and Support Platform

We are seeking a visionary Distinguished Engineer to lead the technological evolution of the Enterprise Mid-Market platform for Customer Success, Sales, and Partners to serve our Mid-Market and Enterprise business customers. This is a crucial role in defining our technical strategy, technical architecture across human assisted experiences including first party and third-party tools, building a high-performing engineering team, and ensuring our platform is scalable, reliable, and secure. This includes strategically determining build vs. buy decisions for platform components and establishing robust patterns for our overall technology stack.