The Credit Bureau Disputes Department’s primary responsibility is to research and respond to credit reporting disputes.  Key responsibilities for the Senior Dispute Resolution Specialist include researching, resolving and responding to customer disputes related to credit bureau reporting, responding to other customer information requests from internal departments (legal, regulatory, etc.), taking inbound customer phone calls regarding credit reporting disputes, and entering information into the Credit Bureau Dispute database.  The Senior Dispute Resolution Specialist can perform all tasks and responsibilities efficiently and consistently.

In the Role

Answer/Resolve Credit Bureau disputes proficiently by following department policies and procedure Exceed department productivity standards, while maintaining a high level of qualityEnter data into dispute databaseProvide high quality customer service when handling inbound phone calls from internal and external customers and from centralized departments and branch network.Performs all other duties as assigned by ManagementProvide peer coaching on best practices, where appropriateActively participates in team meetingsMaintains appropriate position documentation

Requirements

High School diploma / GED or higher2  year or more customer service or related business experienceAbility to manage multiple responsibilities, while adhering to the department’s productivity and quality standardsStrong problem-solving skills and the ability to work productively in a team environmentAbility to understand and interpret customer disputes, questions and requestsMaintain a professional demeanorBasic computer processing knowledge

Location: Evansville, IN Hybrid Schedule