The Dispute Resolution Analyst is responsible for timely resolving internal and external disputes, addressing inquiries from the Collections Analysts, and serving as an escalation point for complex collections scenarios. **What you will do** + Support Disputes 800 line for Disputes & Queries + Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial of full Credit for an invoice. + Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers + Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed. + Manage in an organized manner the documentation supporting the dispute resolution process. + Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes. + Drive root-cause resolution of most frequent and significant disputes. + Run the reports needed to monitor their assigned portfolio of disputes. **What you need** + Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field + Intermediate to advanced MS Office Suite + Excel Intermediate + Fluent spoken and written English – B2+ as minimum requirement, C1 desired + 2 – 3 years of relevant experience in a Collections or Dispute Resolution or Trouble Shooting role (AP or AR) + 1– 2 years of overall experience in Shared Services environment or multinational companies Pay rate will not be below any applicable local minimum wage rates. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.