REQ13229 Dispatcher/Reservations, Transportation (Open)

POSITION SUMMARY:

The Dispatchers / Reservations plays an important role in assisting the business units, maintaining and running a smooth operation. Receiving bookings via emails or phone and proceed with reservations and assigning the transfers to the available drivers.

PRIMARY RESPONSIBILITIES:

Reports to Supervisor Checks and monitors the GPSCreates Reservations for each transfer request to the Transportation systemChecks in a daily manner Hotel bookings and update Transportation SystemStudies daily trip summary and assigns appropriate vehicle and buggy units to successfully serve all transport service requests.Ensures that manning (vehicle and buggy drivers) and vehicle units and buggy units with complete amenities will be sufficient based on the plotted trips and possible additional/ immediate trip requests.Assigns driver for each new bookingMonitors and ensures that vehicle and buggy units will be dispatched on time based on the schedule
 

KEY PERFORMANCE INDICATORS:

Fleet UtilizationOn-time dispatchingGPS TrackingGood time managementAttention to the detailsAble to Work Under PressureGood Organization skills

QUALIFICATIONS:

Education & Experience

Minimum 2 work experience as Dispatcher in a Hotel Industry or Vehicle Leasing providersPrimary school graduate

Skills:

Able to work under pressureAble to communicate in Greek and EnglishPleasant personalityGood knowledge of Microsoft officeFamiliar with computersAbility to work on flexible shift including overnight, weekends and holiday on rotation basis

PERSONAL COMPETENCIES:

Displays a high commitment to delivering resultsCustomer ServiceWell Groomed and presentableAble to follow rules and procedures of the Department and CompanyAchieves agreed objectives and accepts accountability for resultsDisplays the highest level of integrityAbility to maintain discretionSelf-motivatedApproachable