Fastfrate is looking for an experienced Dispatcher to join our team! The Driver Coordinator (Afternoon 12:00pm - 8:30pm, Monday - Friday) is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments (i.e. Customer Service, Breakdown, Customs) are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a safe and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. The candidate will have industry experience, preferably within a unionized environment. The Opportunity We are currently hiring a Dispatcher to join our Operations Team in Edmonton, Ontario for an afternoon shift, 3:0 This is a great opportunity for someone who’s not afraid to roll up their sleeves and do what needs to be done to make a significant contribution in positioning a forward-thinking company to the next level of achievement.   Primary Responsibilities + Communicate dispatch information to Drivers + Monitor and respond to driver’s satellite messages + Participate in and support driver retention initiatives + Collaborate with Customer Service and Planning teams to efficiently solve problems + Maintain fair and equitable distribution of work + Monitor driver performance and miles + Coach driver’s regarding customs, hazmat, hours of service, policy, regulations, satellites + Develop solutions for any driver inquiries + Update customer websites + Communicate & problem solve with customers as required + Other duties as assigned Desired Qualifications and Attributes + Minimum of 2 years truckload dispatch experience is an asset + Must have a minimum of 1 year of Customer Service experience + Working knowledge of the North American transportation industry + ACE and Customs/border crossing experience an asset + Keen interest in building relationships with your team of drivers and co-workers + Desire to urgently resolve incidents that occur while driver is delivering their load + Exhibits a conscious effort to understand the causes instead of just the effects of a situation + Completes daily tasks autonomously, but enjoys collaborating with others when solving problems + Meticulous attention to detail + Good communications skills (written and verbal) + Intermediate level computer skills and proficient keyboarding Powered by JazzHR