Work Environment

You will work primarily with technicians in a modern, energetic office located in Naperville. Work hours are Monday through Friday, from 7 am to 3:30 pm. The new office features a coffee shop, convenience store, and a vibrant, pit-style environment.

After training, Fridays will be work from home.

Job Description

We seek a dedicated Dispatcher to schedule technicians for customer visits. This role aims to improve missed SLAs, missed appointments, full job entitlements, and enhance customer experience by engaging with an onshore scheduler.

Responsibilities

Coordinate technicians and their schedules. Assist with routing and ensuring on arrival times. Create appointments in Oracle and assign them to a technician, considering territories, skillsets, and availability.Confirm the customer service address, phone number, and gather all necessary details for the technician to complete the appointment successfully.Contact customers within one hour of claim creation and assign to third-party contractors if the IHT team cannot meet the SLA or if the appointment is beyond the IHT scope.

Essential Skills

1-3 years of dispatch or technician scheduling. Microsoft Office proficiency.Experience with inbound calls.HS Diploma or GED minimum.

Additional Skills & Qualifications

Experience with Oracle (preferred).Experience in other utilities such as HVAC, EMS (Ambulance, 911 Dispatchers, Police Dispatchers)Comfortable working in fast-paced environments.

Job Type & Location

This is a Permanent position based out of Warrenville, IL.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warrenville,IL.

Application Deadline

This position is anticipated to close on May 12, 2026.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n