Qualifications: 2-3+ years of dispatch experience. Proficiency in Microsoft 365 (Microsoft Teams, Microsoft Office).Experience in high-growth and fast-paced environments.Strong communication skills for verbal and written interactions.Experience in utilities, HVAC, EMS, or related fields.Skills in customer service, data entry, administrative support, and dispatch customer service.

Work Environment

The work hours are from Monday through Friday, 8:00 AM to 4:30 PM, with remote work available on Fridays after training.

Brand new corporate office in Naperville with updated workspace.

There will also be opportunities for overtime.

Job Description

Effectively manage daily workload by review and reallocation of work to ensure a timely response to all required work; normally responsible for approximately 50 calls/day.

Manage day-to-day technician workload, having the ability to identify, prioritize, and effectively dispatch emergency work in a timely and accurate manner, while providing best-in-class service to our customers.

Ability to perform effectively as a self-starter in a high-stress environment.

Utilizing strong decision-making skills to effectively manage resources to meet company and customer requirements.

Use of Google Maps to route technicians efficiently.

Strong communication skills to be able to report up to management issues, errors, customer complaints, etc in a timely manner.

We’re Excited if This is You

Additional Skills & Qualifications

You should possess a high proficiency with Microsoft 365 (Microsoft Teams, Microsoft Office). This person should be comfortable taking direction from the leadership team to ensure they are aligned with company-wide objectives.

Communicate Effectively - Can clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Process Management - Good at figuring out the processes

Job Type & Location

This is a Permanent position based out of Naperville, IL.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Naperville,IL.

Application Deadline

This position is anticipated to close on Apr 1, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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