Job Title: Dispatcher

Job Description

The role of Dispatcher involves managing dispatch and scheduling tasks, ensuring efficient coordination of technicians for both emergency and scheduled maintenance service calls. This position also requires handling job setup, tracking, documentation, billing, cost reviews, and internal coordination, while providing administrative and compliance support.

Responsibilities

Take client service calls and open jobs following established procedures.Dispatch technicians for emergency and scheduled maintenance service calls.Assist with technician scheduling and execute daily schedules with operations managers.Verify technician times and job status (open vs. complete).Provide coverage during lunch periods and employee sick or vacation leave.Create job numbers and files in AS400 and internal dispatch systems.Maintain tracking sheets for job requests and service reports.Keep job logs and file paperwork with the Purchasing Agent.Maintain certified payroll report files for applicable jobs.Review work orders for accuracy before billing.Enter materials, truck charges, recommended repairs, and work summaries from work tickets.Research material costs, vendor invoices, and service ticket details as needed.Complete service work orders and prepare pre-invoices for review.Pull and enter Purchase Orders for technicians into AS400.Handle problem or complaint calls, or direct them to the Branch Manager.Advise the sales department of major client service calls when necessary.Research whether jobs qualify as warranty work, coordinating with Project Management or Accounting.Order filters for monthly maintenance as needed.Route completed timecards to HR/Payroll with correct work order numbers and rates.Assist new technicians with employment policies and procedures.Notify Human Resources immediately in case of technician injury or accident.

Essential Skills

5+ years of administrative experience in the construction, commercial services, HVAC, utilities, or similar industry.Proficiency in MS Office applications.High School Diploma.Experience with AS400 and dispatch systems.

Additional Skills & Qualifications

Experience with Excel and administrative support.Familiarity with AS400 is preferred.

Work Environment

The position operates within a standalone building with approximately 25 employees. The immediate team comprises four individuals, creating a close-knit workspace. The role follows a business casual dress code and standard hours from 7am to 4pm with a 60-minute lunch break. The company culture values direct feedback and teamwork, where colleagues support each other when needed.

Job Type & Location

This is a Contract to Hire position based out of South Bend, IN.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in South Bend,IN.

Application Deadline

This position is anticipated to close on Feb 28, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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