Dispatcher Transdev in Redwood City is hiring a Dispatcher to play a critical role in keeping our transportation services running safely, smoothly, and on time. As a Dispatcher, you will oversee daily road service through direct communication with Vehicle Operators, coordinate responses to service issues, and provide high-quality customer support to our clients. Transdev is proud to offer:CBA PositionCompetitive compensation:$28.00 - $30.00 per hour (based on experience)Comprehensive benefits package includes:Vacation: (1) week after one year of completed continuous serviceSick Days: 5 paid daysHolidays: 11 paid holidays (10 standard + 1 floating)Additional benefits:401(k) Retirement PlanMedical, dental, and vision coverageLife insuranceShort-term disabilityVoluntary long-term disability Key Responsibilities:Oversee assigned transit service and operators by monitoring trip performance, on-time departures, service quality, and incident responseServe as a key point of contact for customer inquiries, including no-shows, cancellations, and missed trips, ensuring timely and professional resolutionManage emergency situations involving vehicle operators and act as a liaison between carriers and emergency servicesProactively monitor daily service operations and respond quickly to conditions that impact safety or customer experienceCollaborate with internal teams to maintain service reliability and continuous improvementPerform other duties as assigned Qualifications:High School Diploma or GED required1–3 years of dispatching experience preferredStrong verbal communication, interpersonal, and customer service skillsProven problem-solving and analytical abilitiesAbility to work flexible schedules or shifts as operational needs requireSubject to DOT drug testing and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason Physical Requirements:The essential functions of this position require the ability to:Sit for extended periods (up to 6–8 hours per day) Push or pull objects up to 25 pounds throughout the workday and lift materials up to 50 pounds with or without assistanceOccasionally bend, kneel, or crouch to access files or equipment stored at ground levelWork safely in high-traffic environments and tolerate exposure to dust, vehicle fumes, and noiseReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Transdev complies with federal and state disability laws and provides reasonable accommodations for qualified applicants and candidates. If an accommodation is needed during the application or interview process, please contact: [email protected]  Drug-Free Workplace:Transdev maintains a drug-free workplace. Applicants must:Be legally authorized to work in the United States without sponsorship now or in the future (if based in the U.S.)Successfully pass a pre-employment drug screenAbout Transdev:Cities, counties, airports, companies, and universities across the U.S. trust Transdev to operate transportation systems, maintain vehicle fleets, and deliver innovative mobility solutions. Transdev U.S. employs more than 32,000 team members across 400 locations, operating and maintaining over 17,000 vehicles.As part of a global organization with operations in 19 countries and more than 110,000 employees worldwide, Transdev is a leader in safe, reliable, and forward-thinking mobility solutions. Our mission is simple: to empower the freedom to move every day through service that benefits the communities we serve.Learn more at www.TransdevNA.com or watch our overview video:
https://youtu.be/ilO5cv0G4mQThe above statements describe the general nature and level of work performed in this role and are not intended to be an exhaustive list of duties, responsibilities, or skills. Physical demands are representative of those required to successfully perform the essential job functions. Reasonable accommodations may be made upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, gender identity, sexual orientation, or any other legally protected status. California applicants: Please Click Here for CA Employee Privacy Policy.