Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30+ district offices and employ over 1,100 employees across multiple states throughout the USA. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career. **Why work with us?** At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants. **Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.** **Benefits of joining Impact Fire Services** When you join Impact Fire you will receive: + Competitive compensation + Pay is on a weekly cycle, every Friday + Career Advancement Opportunities + Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays + Company paid short and long-term disability + Immediately vested in our 401(k) company match + Exceptional guidance and support from our managers + Collaborative culture & environment + Robust training opportunities with company reimbursement upon achieving required licensing + Apprenticeship programs for fire sprinkler, fire alarm and inspection positions + Opportunity to work alongside some of the best talent in the fire protection industry **Dispatcher** The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is primarily responsible for scheduling and administrative support, reporting directly to the department manager. The Dispatcher will maintain a strong focus on customer service and technician support, and will perform other administrative tasks as assigned by the division manager. **Job Responsibilities** + Manage a high volume of inbound and outbound calls and emails daily, including 100–150 outbound calls per day to schedule customers + Dispatch work assignments to field technicians + Prepare and send required assignments to technicians in the field + Learn service area maps to ensure efficient scheduling with minimal drive time + Maintain a 40-hour per week schedule for assigned technicians in the designated territory + Review work orders completed by technicians for returns or errors + Communicate effectively with technicians, service coordinators, and the service manager + Demonstrate strong attention to detail and problem-solving skills + Perform triage on incoming customer calls and schedule service as necessary + Complete administrative tasks including typing, copying, mailings, record keeping, and note taking **Job Requirements** + Prior dispatching and administrative experience + Strong customer service skills + Above-average typing speed + Excellent grammar and spelling skills + Proficiency with Microsoft Office Suite + Professional and pleasant phone manner + Strong organizational skills and attention to detail + Excellent listening and communication skills + Ability to manage multiple priorities effectively + Strong work ethic and professional appearance + Ability to fit within a culture of teamwork + Willingness and ability to quickly learn new tasks Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions. We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans. **Job Details** **Pay Type** **Hourly**