GENERAL DESCRIPTION OF THE JOB: Dispatch work involves scheduling and routing of service technicians & calls and contacting customers to maximize work to be performed by the service department. Performance of simple clerical work will also be required. JOB ACTIVITIES: + Ambassador and spokesperson for the company + Dispatch service technicians + Acts as the spokesman for the customer, communicating to the company: what the customer wants, when they would like it, and how they would like it done + Communicate effectively with the customer and answer their questions and concerns + Assist callers in understanding their problem and communicate fee’s, method of service, and payment options + Utilizes scheduling priorities & tech skills to schedule appointment times and range calls on the schedule + Answers phones correctly and in a professional manner. + Takes calls correctly using scripts and professional practice steps + Enters all customer data in the computer + Work as a team with other team members + Understand and follow all company philosophies, policies and procedures + Understand and follow written and verbal instructions given + Represent the company in a professional manner + Perform related work as assigned + Meet company performance standards per performance reviews + Follow all company safety rules and requirements + Makes outbound calls to complete Happy Checks using script + Offers ICPO’s as needed + Assists administration however requested + Dispatch for profits using map tools (i.e. MapPoint, GPS) + Answer and take care of emails received via the service inbox GENERAL QUALIFICATIONS and REQUIREMENTS: Experience and Training, Education, Knowledge, Skills & Abilities: + Should have experience in the area of customer service + Dispatching experience helpful, but not necessary + Knowledge of the Windows Operating system, including Outlook + Very proficient typing abilities + Use of SuccessWare21. On the job training provided. + Basic knowledge of filing systems; including alphabetical and numerical systems + Must be able to multi-task. Communicate to multiple people at the same time (clients, CSR’s, management, and techs), use many online programs at the same time. + Must be a quick learner and able to use computer system shortcuts + Being able to prioritize tasks effectively in any given moment + Must be adaptable and open to changes + Exercise good decision making quickly + Must be able to work effectively and with a positive attitude in a high paced environment. + On the job training will be provided + High school diploma or GED Other: + Required to sign a Confidentiality agreement with the company + Successfully complete all background checks, drug testing and employment screening + Neatly groomed per dress code policy Qualifications