Description Contract-to-Permanent Opportunity A highly motivated Dispatcher with demonstrated expertise in scheduling and dispatch operations for security industry services. Proven ability to deliver exceptional customer service, effectively manage schedules, and maintain operational efficiency. Skilled in CRM systems, service ticket accuracy, and seamless collaboration across teams. Responsibilities: + Service Coordination: Scheduled and dispatched technicians for service calls to ensure timely and efficient responses to customer needs. + Calendar Optimization: Managed detailed calendars and schedules to maximize technician availability and enhance service coverage. + Customer Service: Professionally responded to inbound calls, addressing inquiries and resolving issues promptly. + Service Ticket Management: Accurately completed and submitted service tickets, maintaining thorough task records. + CRM Utilization: Leveraged CRM software and operational tools to track and update customer information and monitor service progress for improved client satisfaction. + Team Collaboration: Worked collaboratively across teams to maintain seamless communication and workflow alignment. + Client Assistance: Provided guidance and support to customers throughout the service process, ensuring a positive experience. + Operational Efficiency: Monitored service requests, proactively prioritized tasks, and reported scheduling conflicts or challenges to supervisors to sustain efficiency. Requirements • At least 1 year of experience in a customer service, dispatch, or scheduling role. • Proficiency in CRM software and other computer programs used for scheduling and customer management. • Strong communication skills, with the ability to handle inbound calls and address customer needs effectively. • Demonstrated ability to manage schedules and coordinate service dispatches. • Detail-oriented with excellent organizational skills to complete service tickets accurately. • Problem-solving abilities to address scheduling conflicts and customer concerns. • Ability to work collaboratively within a team environment. • Familiarity with the security industry or related fields is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .