Dispatch ManagerTransdev in Lawrence, Kansas is hiring a Dispatch Manager. The Dispatch Manager is responsible for the direct oversight of dispatch operations to ensure safe, reliable, and efficient transportation service delivery. This position provides leadership to dispatch personnel, ensures compliance with company policies, client contract requirements, and applicable labor agreements, and supports Transdev’s commitment to safety, customer service, and operational excellence.Transdev is proud to offer: Non-CBA Position:• Competitive compensation package of minimum $53,000 – Maximum $66,000Benefits include:• Vacation: minimum of two (2) weeks• Sick days: 5 days• Holidays: 12 days; 8 standard and 4 floating• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.Benefits may vary depending on location policy. The above represents the standard Corporate Policy.Key Responsibilities:Promotes and ensures a culture of safety consistent with Transdev’s core valuesEnsures compliance with all federal, state, and local regulations, including ADA and DOT requirementsEnforces company policies, standard operating procedures, and collective bargaining agreements (CBA)Assists with Investigations on incidents and supports corrective actions as neededOversees day-to-day dispatch operations, including fixed route, paratransit, and/or microtransit servicesMonitors real-time service performance using AVL, CAD/AVL, and dispatch systemsCoordinates service adjustments to maintain on-time performance and service continuityWorks closely with Maintenance to ensure vehicle availability and readinessSupervises dispatchers, reservationists, and related staffDevelops schedules, manages hours, and ensures adequate staffing levelsProvides coaching, training, and performance evaluationsEnsures high-quality customer service delivery through dispatch operationsAddresses and resolves customer concerns and service issues in a timely mannerSupports client communication and reporting requirementsMaintains accurate dispatch logs, reports, and operational documentationPrepares and analyzes reports related to on-time performance, service interruptions, and staffingSupports internal audits, KPI tracking, and continuous improvement initiativesOther duties as neededQualifications:High school diploma or GED equivalent required; associate or bachelor's degree preferredMinimum of 3-5 years of experience in transportation, logistics, or dispatch operationsExcellent communication & interpersonal skills.Prior supervisory experience requiredProficiency in Microsoft OfficeExperience with Collective Bargaining Agreements and workforce management practicesProficiency with dispatch, scheduling, and AVL/CAD systems Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.Physical Requirements:The essential functions of this position require the ability to:• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected] Drug-free workplace:Transdev maintains a drug-free workplace. Applicants must:• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).• Successfully pass a pre-employment drug screen.About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.California applicants: Please Click Here for CA Employee Privacy Policy.