Job Title: Dispatch / CSR

Job Description

The Dispatch/Customer Service Representative plays a vital role in ensuring effective communication and service delivery to our clients. This position requires a dedicated individual who can handle customer inquiries, manage pickups, and provide administrative support.

ResponsibilitiesEnter customer pickups from phone calls and emails.Set up out-of-town pickups with carriers and follow up as necessary.Answer customer inquiries via phone calls and emails.Handle customer issues with dispatch and other departments as required.Coordinate orders with terminals and carriers.Perform administrative duties such as PODing orders and imaging documents.Enter payroll and productivity reports.Create and utilize spreadsheet reports daily.Essential SkillsWorking knowledge of Outlook, Microsoft Word, and Excel (beginner level).MUST HAVE experience with TruckMate software.At least 1 year of customer service experience.Additional Skills & QualificationsExperience in transportation.Excellent verbal, written communication and interpersonal skills.Ability to work independently with minimal supervision.Positive attitude with good problem-solving skills.Strong attention to detail.Work Environment

The position is office-based with working hours from 9:00 AM to 5:30 PM. The office has a team of 8 people and is not transit accessible. This role offers room for growth within the company, which values internal promotion and has multiple sister companies.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Workplace Type

This is a fully onsite position in Calgary,AB.

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\n À propos d'Aston Carter:\n

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.\n

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Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

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Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.

\n\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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