Description

Disaster Management Job Opportunity!  Join ICF to Make a Difference!

ICF’s Disaster Management Division is seeking Individual Assistance Specialists to join our team!  This position is Hybrid in Virginia (some work-from-home and required travel to onsite locations in VA).  This is an On Call position that may work full time hours, adapting to part time hours until this project is completed; and then move to a U.S.-wide On Call position for additional IA work as needed, travel required.  

Compensation: While the range below is broader, this position will offer an hourly pay of $24.50 per hour, based upon % match to job description, location, etc., as determined by the hiring team.  Higher education and experience will not change this salary range.

About On-Call Employment with ICF: Due to the seasonal or project-specific nature of our disaster and emergency management work, ICF hires professionals as “On-Call” employees. On-Call employees are scheduled for work as it becomes available, with the freedom to accept or decline hours. They can work on concurrent projects outside of their ICF assignment, provided there's no conflict of interest.

This Individual Assistance Specialist must have “FEMA Individual Assistance program experience” to qualify.

This is an outstanding opportunity to aid individuals and families affected by recent disasters.  This position involves helping survivors navigate financial and direct services available through state and federal initiatives with the delivery of FEMA’s Individual Assistance (IA) Program.  The Individual Assistance Specialist will be instrumental in guiding disaster survivors, ensuring they comprehend and can utilize the resources essential for their recovery.  

ICF is committed to providing innovative and effective solutions for federally funded programs aimed at rebuilding and enhancing resilience in communities affected by natural disasters.  Our team is dedicated to anticipating client needs and strategically deploying resources to drive impactful outcomes.  YOU CAN MAKE A DIFFERENCE!  

Key Responsibilities: 
•    Guide disaster survivors through the application process for FEMA’s Individual Assistance Program and other support services with clear instructions.
•    Collaborate with applicants to collect and submit essential documentation, including both financial and personal details, to ensure eligibility.
•    Provide ongoing support to survivors by addressing their questions and clarifying program requirements throughout the application process.
•    Examine and validate documentation for accuracy and adherence to program guidelines, ensuring all IA criteria are met.
•    Direct individuals to additional local, state, or federal resources as necessary to aid in their recovery.
•    Perform field visits when required to evaluate applicant circumstances, confirm damages, and determine eligibility.
•    Compile comprehensive reports and case notes on applicant interactions and manage all casework using relevant data systems.
•    Demonstrate sensitivity and empathy in all interactions with disaster survivors, ensuring a supportive approach during difficult times.
•    Work in conjunction with Federal, State and local government partners, team members, and other agencies to resolve issues or questions related to applicant cases.
•    Maintaining full professionalism in communications and conduct, coupled with excellent reporting, time management, and adherence to instructions, is essential.

Please provide a clear resume aligned with the qualifications, skills, and experience required. 

Must Have Qualifications: 

•    Associate’s degree in a related field.
•     2+ years of experience in disaster assistance, social services, case management or a related field.
•    2+ years of experience with FEMA Individual Assistance Program requirements and guidelines, including strong familiarity with FEMA IA eligibility criteria and application process.
•    Able and willing to travel for program needs as directed.
•    Willingness and ability to travel to disaster-affected areas and work extended hours as directed.
•    Must have a valid U.S. driver’s license and successfully pass a Motor Vehicle Records (MVR) check.

Professional Skills/Experience: (You will bring these with you) 
•    Superior customer service skill set, ability to listen, facilitate and negotiate problems.
•    Excellent critical thinking skills to help resolve project constraints and make decisions, paired with a desire to take initiative.
•    Keep management team informed on issues, problems & resolutions.
•    Strong proficiency in the use of Microsoft software applications (Excel, Word, Outlook, etc.)
•    Strong organizational skills, attention to detail, and ability to manage multiple cases simultaneously.
•    Ability to work well under continually changing deadlines and priorities.

Preferred Skills/Experience: (These may set candidates apart) 
•    Experience with a Grants Portal or state grant systems.
•    Direct experience in major Disaster Recovery efforts.
•    

#LI-CCI
#Indeed
 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

 

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$60,663.00 - $103,128.00

Reston, VA (VA30)