About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

•    Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 
•    Gold Stevie Award Winner for Great Employers in 2024 and 2022
•    We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Foundever®  Stories

About the job

Reporting to the VP of Transformation,  the Director of Transformation Management Office is a pivotal role within Foundever, responsible for overseeing and driving the successful execution of large-scale transformation initiatives across the EMEA region. This individual will lead a team of experts to coordinate and integrate various transformation projects, ensuring they align with the broader organizational goals and financial targets. The role requires a deep understanding of strategic planning, project management, and enterprise orchestration, along with strong leadership and change management skills

About you

As the Director of Transformation PMO, you will spearhead the creation and execution of an integrated delivery framework aimed at catalyzing substantial and beneficial transformations within our organization. Your responsibilities encompass the strategic alignment of current Business Process Outsourcing (BPO) methodologies with cutting-edge technological solutions, utilizing a continuous improvement approach. Additionally, you will guide a talented group of program and delivery leaders, fostering a culture of excellence and innovation

Primary Job Responsibilities

Enterprise Orchestration

Coordinates and integrates transformation initiatives to ensure seamless execution. Ensures alignment between various projects and initiatives. Manages dependencies and resources effectively.

Project Portfolio Management

Oversees multiple projects to ensure alignment with business objectives. Prioritizes projects based on their impact and resource availability. Monitors progress and adjusts plans as needed.

Strategic Roadmap Creation

Develops long-term strategic roadmaps. Aligns roadmaps with organizational goals and financial targets. Tracks progress against milestones and adjusts plans as necessary.

Performance Measurement

Independently measures project and organizational performance. Identifies key performance indicators (KPIs) and tracks them. Provides regular performance reports to stakeholders.

Leadership Engagement

Engages leaders across the organization. Facilitates leadership workshops and training sessions. Ensures leaders are equipped to support transformation initiatives.

Risk Management

Identifies potential risks associated with transformation initiatives. Develops risk mitigation strategies. Monitors and reports on risks throughout the transformation process.

Governance and Reporting

Establishes governance frameworks to ensure compliance and oversight. Develops and maintains reporting mechanisms to track progress and performance. Ensures transparency and accountability in transformation activities.

 

Continuous Improvement

Identifies areas for continuous improvement within the transformation office. Implements best practices and innovative tools. Provides guidance on process optimization. What you'll need in order to succeed

Proven experience in large-scale transformations, particularly in the EMEA region.

A trusted professional with credibility and commercial acumen, partnering effectively with C-suite leaders and consultants.

Experience in Transformation Management Leading large-scale transformation initiatives. Successfully delivering transformation projects. Strategic Planning and Project Management Strong strategic planning skills. Excellent project management capabilities. Experience in developing and executing multi-year transformation plans. Enterprise Orchestration Skills Experience in coordinating and integrating transformation initiatives. Knowledge of enterprise orchestration tools and methodologies. Change Management Expertise Experience in driving cultural change. Proven ability to manage resistance to change. Knowledge of change management methodologies. Leadership and Collaboration Strong leadership skills. Ability to build and maintain strong relationships with leaders. Experience in facilitating cross-functional collaboration. Analytical and Problem-Solving Skills Strong analytical skills. Ability to solve complex problems. Experience in data-driven decision-making The work environment Competitive compensation package. Travel required (upto twice a month in the EMEA region) Excellent learning and development opportunities (AI, technology, evolving BPO landscape). Growth opportunities within an expanding team. Fully remote working available (EMEA based role)
 

 

At Foundever®, your talent matters most. Our inclusive recruitment process ensures that opportunities are the same for everyone, lighting a path to success that's fair and square. Among our 150,000-strong global community, we celebrate uniqueness and stand against discrimination, fostering a work culture rich in respect, innovation, and equal chances. So if you know you can do the job, trust your potential and apply.  
 

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