At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a Director of Revenue Operations, you will lead a high-impact team responsible for driving operational efficiency and tech stack strategy across the Global Dining Organization. You’ll report to the Chief Commercial Officer and be a key cross-functional partner to Sales, Product, Engineering, Marketing, Implementation, Partner Success and Support teams. 

This leadership role requires deep technical experience, operational rigor, and people leadership. You’ll oversee a team of Salesforce admins, Outreach.io specialists, and analysts. Your team will play a foundational role in harmonizing capabilities across Resy, Tock, and Rooam, while building scalable processes to support the future of Global Dining. 

WHAT YOU'LL DO: 

Manage, evolve, and optimize the Global Dining tech stack including Salesforce, Zuora, Outreach.io, ChiliPiper, LMS, and supporting tools 

Drive governance efforts including compliance (e.g. AEMP 88, ROPA, PRSA) and ongoing audit-readiness 

Monitor vendor relationships, feature rollouts, and lifecycle management of third-party tools 

Lead Salesforce process optimization 

Build and track dashboards, reporting tools, and campaign-level performance insights 

Enable future-state workstreams including Zuora migration, CPQ optimization, and Global Dining ONEForce harmonization 

Help with the development and maintenance of scorecards and forecasting 

Manage team performance across tech infrastructure, project execution, and stakeholder engagement 

Coordinate cross-functional priorities across Sales, Success, Implementation, Support, Marketing, Product, and Ops 

WHO YOU ARE: 

5–7 years of experience in revenue operations, enablement, or technical program management 

Demonstrated leadership in managing people, roadmaps, and operational strategy 

Expert in Salesforce (configuration + architecture familiarity); Outreach.io, ChiliPiper, LMS tools 

Comfortable with data architecture, analytics, and working with data warehouses 

Proven success launching scalable programs and tooling for GTM teams 

Familiar with governance best practices and regulatory compliance in a tech or sales environment 

Effective cross-functional communicator with the ability to influence at all levels 

Adept at prioritization, resource planning, and stakeholder alignment in a matrixed org 

Passion for systems thinking, problem-solving, and enabling others to do their best work 

Deep understanding of high-growth SaaS or platform businesses (restaurant tech experience a plus) 

Values-driven leader who models the Blue Box Values and fosters inclusion, integrity, and innovation 

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.