The Director of Safety and Security is responsible for directing and coordinating the activities of security personnel, coordinating with government and law enforcement agencies, and organizing patrolling of the property to deliver a safe Guest and Team Member experience. In addition, working closely with corporate Safety and Security leaders on important matters and ensuring that the operations are in compliance with all local safety regulations and emergency procedures is a core accountability.

What will I be doing?

 ·      Maintain an intimate understanding of the facilities’ emergency procedures, Fire Life safety (FLS), general health and safety legislation and ensure that leaders and team members are fully conversant with key elements and are regularly trained and refreshed

·      Develop departmental procedures and standards and ensure their implementation

·      Maintain a detailed knowledge of the hotel’s services/facilities

·      Oversee the on-site external security provider’s staff, ensuring delivery of service to contract

·      Be a visible, professional presence for team members and guests to answer enquiries

·      Manage, train and develop team members (where applicable contractors) in the team

·      Monitor contractor staffing levels to meet business demands

·      Review the appearance, standards, and performance of Team emphasizing teamwork

·        Allocate work duties to Manager/Supervisor/Team Members of security contractor

·        Conduct monthly security contractor communication meetings and produce minutes

·        Attend training and meetings when required

·        Work closely across departments, sharing information and working together to solve issues

·        Set departmental objectives, work schedules, budgets, policies, and procedures

·        Prepare departmental budget informed by the operation’s business plan

·        Handle equipment, tools, keys and supplies in accordance with policy

·        Report hazard issues/maintenance deficiencies

·        Evaluate performance of department monitoring trends, focusing on continuous improvement

·        Liaise with external contractors to ensure service and quality

·        Handle guest inquiries/ requests resolving guest complaints using MIR (Make It Right)

·        In consultation with Front Office carry out lost and found procedures

·        Manage master keys (and key register) for the operations

·        Build effective relationships with government and law enforcement agencies

·        Liaise and build relationships with Security Providers in Port Moresby precinct

·        Organize patrols of all boundary areas, offices, storage areas, public areas, and function rooms

·        With Engineering department ensure compliance with Local fire safety legislation

·        Conduct regular audits for fire prevention, safe means of escape, & general security

·        Inquire and report upon any thefts within the hotel referring to Police if warranted

·        Liaise with the Hilton Corporate Safety/Security Director on matters of Policy

·        Direct all security personnel, implement safety and security procedures across the operations

·        Prepare incident reports and submit to corporate as required

·        Train all Team Members on their security responsibilities

·        Plan, deliver and facilitate regular Team Members awareness training

·        Be fully conversant of company terrorist procedures and train Team Members regularly

·        Be fully conversant with operation’s Fire and Emergency procedures and train staff regularly

·        Management of key control/security card access across all departments

·        Manager vehicle fleet logistics and maintenance.

What are we looking for?
5-10 years of related experience

·        5 + years of management or supervisory experience

·        Knowledge of hotel operations

·        Sound knowledge of CCTV and access control systems

·        Working knowledge of HACCP requirements; ensure upkeep of Hilton HACCP program

·        Effective, empathetic communication and interpersonal skills

·        Ability to exercise judgment in evaluating situations and in making sound decisions

·        Sound working knowledge of various computer programs, such as Word and Excel

·        Creative and innovative approach to problem solving

·        Methodical and well organized with effective planning and analytic skills

·        Flexible, reliable, accountable and resilient

·        Ability to work under pressure

·        Experience in delivering First Aid

•       A degree or diploma in OHS or related discipline

•       Experience and certification in adult training

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!