Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.
ABOUT THE ROLE:
The Director of Production Support will play a crucial role in leading and optimizing Finance and Supply Chain processes and systems within the organization. We are seeking an experienced and highly skilled leader to ensure the stability, reliability, and optimal performance of our finance and supply chain systems. The ideal candidate will have a strong background in finance, supply chain, technology, and leadership, with the ability to bridge the gap between technical and business needs by supporting and optimizing Oracle Cloud applications.
This role will be responsible for overseeing and managing the relationship with Oracle and other vendors, implementation partner firms, managed services offshore teams, as well as collaborating with internal Finance, Supply Chain, and IT groups. As we continue to modernize our technology landscape, this position will be instrumental as we continue our Finance and Supply Chain transformation journey.
WHAT YOU'LL DO:
Oversee the day-to-day operations of the finance and supply chain systems production support team, ensuring high availability and performance of all applications and modules
Provide exceptional people leadership and managerial skills placing an emphasis on a servant-leadership philosophy
Manage incident response and problem resolution processes, minimizing downtime and impact on business operations
Lead the problem identification and error resolution process, including tracking, troubleshooting, root cause analysis, and reporting defects
Lead change management initiatives related to finance and supply chain systems, ensuring smooth implementations of additional functionality
Implement and maintain leading practices for service delivery processes to enhance efficiency and quality, and ensure data integrity in compliance with financial regulations
Ensure MSPs are delivering to the terms on their contract, are providing value-added services beyond contractual terms, are providing weekly/monthly status reports and KPIs, and delivering quarterly QBRs to senior management
Provide hands-on, ongoing end-user support to ensure that systems are operating efficiently
Prepare and present regular reports to senior management on system performance, project status, and key metrics
Lead periodic system audits and assessments to identify areas for improvement and ensure compliance with internal and external standards
Create, maintain and document standard operating procedures that will scale with the applications
In-depth knowledge and deep experience supporting Oracle Cloud Fusion ERP (Financials and Supply Chain modules) and Oracle EPM
Leverage knowledge of OIC to assist with integrations troubleshooting efforts
Use ServiceNow for service delivery management, including INC, REQ, RITM, SCTASK, CHG, etc. configuration, reporting and dashboarding
Undertake vendor management, including contract negotiation, performance monitoring, and relationship building maintain service level agreements (SLAs) with internal stakeholders and external vendors
REQUIREMENTS:
Bachelor’s degree in Finance, Business, Computer Science, Information Systems, or related field; MBA or relevant advanced degree preferred
10+ years of experience in finance and supply chain systems management, with at least 5 years in a leadership role
Extensive knowledge of how to support ERP, EPM and Supply Chain systems, preferably Oracle Fusion Cloud
Experience with service ticketing systems such as ServiceNow
Strong understanding of O2C, R2R, P2P, P2M, EPM processes in a global company with wholesale, retail, and ecommerce channels sales channels
Strong understanding of Planning, Order Management, Inventory Management, Allocations, EDI, Master Data Management
Experience supporting other finance applications, like BlackLine, Lucernex, Alteryx, are a plus
Proven track record of leading and developing high-performing teams, with strong interpersonal and communication skills
Ability to work effectively under pressure and manage multiple priorities
The pay range for this role is $160,000 - $220,000/yr USD.
About Skechers
Skechers, a global Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent over 30 years helping people of all ages look and feel good.
Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.