At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?
The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. 
Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.
The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.
The objective of the Operational Risk Management (ORM) Process Risk Reduction and Analytics team is to address identified systemic and emerging operational risks, to ensure the integrity and efficiency of business processes, and maintain the alignment of risk reduction efforts through well-executed risk mitigation and remediations activities. The team does this through analyzing data and looking for themes across the company’s processes and operational risk stripes using advanced analytics tools, in addition to quantifying operational risks, developing key risk indicators (KRIs), key performance indicators (KPIs), and operational risk metrics to assess risk exposure.

Operational Risk Management (ORM) is looking for a Director of Process Risk Reduction and Operational Risk Analytics to be part of a diverse team of high-performing professionals focused on identifying systemic & emerging risks, performing analytics and reporting and ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Director, Process Risk Reduction and Operational Risk Analytics will:

Collaborate cross-functionally with multiple teams to design new analytics solutions and enhance existing solutions that strengthen the identification and management of systemic and emerging operational risks.Lead a diverse global team (local and offshore), providing oversight across the full engagement lifecycle, including planning, mobilization, requirements gathering, delivery management, communication, and reporting.Develop and implement advanced risk analytics solutions and tools to identify, quantify, and monitor operational risks, leveraging data-driven insights to identify trends and assess potential impacts on the organization.Oversee the design and development of metrics, analytics, and visualization solutions, including data modeling, transformation processes, integration of business intelligence tools, and ensuring robust testing, release, and end-user adoption.Manage enterprise-level program governance by partnering with enterprise data and business intelligence centers of excellence, working groups, and third-party providers; remain current on new solution rollouts, features, and licensing; and coordinate troubleshooting, support, and continuous improvement during project implementations.

Minimum Qualifications:

10+ years of progressive experience in analytics and risk quantification, with expertise in advanced analytics, data science, statistical modeling, and data-driven risk assessment.Demonstrated success leading large-scale, data-intensive projects, with hands-on experience in Big Data platforms such as BigQuery, Databricks, or Snowflake.Advanced technical proficiency in SQL, Python, and related tools for large-scale data querying, processing, and transformation.Strong knowledge of data warehousing concepts, with proven expertise in both relational and dimensional data modeling.Deep experience in ETL process design and development, including metric creation, data transformation, and data quality best practices.Proven track record with business intelligence (BI) tools (e.g., Tableau, Power BI, ThoughtSpot, Alteryx, Cognos), including configuration, customization, and coding.Solid background in operational risk management, ideally within Risk, Internal Audit, or Control Management functions, with a strong understanding of operational risk frameworks and data ecosystems.Exceptional communication and stakeholder engagement skills, with the ability to translate technical insights into actionable recommendations across technical and non-technical audiences.Demonstrated ability to lead and develop teams, including global/offshore groups.

Preferred Qualifications:

Advanced knowledge of applications, data, and infrastructure architecture disciplines.Experience working in large financial institutions, with exposure to regulatory, operational, and financial risks unique to the sector.

Strong understanding of the financial services regulatory environment and its implications for operational risk management.

 

 

Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.