**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** **_This is a limited tenure position, with an anticipated end date of June 1, 2027_** MCS Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCS goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCS Operations. MCS Operations serves as the functional link that enables MCS strategy execution in highly competitive markets. Turn-around-time, customer service, global logistic network and transportation management, specimen accessioning and distribution, specimen collection capabilities, management of remote on-site specimen processers, and management of field- based service representatives are critical to MCS business units and are directly controlled by MCS Operations. The Director-Operations-MCS coordinates with the Sr. Director-Operations-MCS for the planning, budget, FTE, capital and performance metrics for operational support of each MCS business unit. Domestic and international travel required. **This position is not eligible for sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1-STEM OPT extension program.** **Qualifications** Master's degree in business, health care administration or related field and seven years of operational management experience are required. **Additional Qualifications** + Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) and external client stakeholders. + Must have excellent organizational, human relations, decision-making and problem-solving capabilities as well as excellent presentation and communication skills. + Must possess strong financial analysis, and strategic and innovative thinking capabilities. + Must have ability and confidence to effectively function independently, be a self-starter, a team player and have led direct reports in previous positions. + Must be capable of effectively presenting to internal and external groups at a high level. Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi-functional environments. + Must be able to manage people and projects simultaneously and to exercise appropriate judgment when prioritizing projects while adhering to Mayo Clinic and MCS, LLC policies and procedures.Experience leading large and complex customer service, domestic and global logistics, or field-based service teams is preferred. + Operational leadership within an external-facing entity competing in a highly- competitive market is preferred. **Exemption Status** Exempt **Compensation Detail** Education, experience and tenure may be considered along with internal equity when job offers are extended.; $149,801 - $224,764/annually **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Monday - Friday Day Shift This is a limited tenure position with an anticipated end date of June 1, 2027 **Weekend Schedule** N/A **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations) **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Jenny Stephens **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.