Director of Technology Experience: Rosewood Calistoga
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
As part of the Information Technology Division, which focuses on providing strategic technology solutions and operational support, this role contributes to the digital transformation and technical excellence of the property. You will report directly to the Hotel Manager, collaborating closely with Finance, Revenue Management, Operations, and all departments to ensure robust, secure, and innovative technology infrastructure that supports business objectives and guest experiences.
YOUR ROLE
As Director of Technology Experience with Rosewood Calistoga, you will lead the strategic direction and daily operations of the hotel's technology infrastructure, ensuring optimal performance, security, and innovation. You will play a pivotal role in driving digital transformation initiatives, supporting operational efficiency, and enabling associates and guests with cutting-edge technology solutions. This role is instrumental in aligning IT strategy with business goals while managing systems, cybersecurity, and vendor relationships to support the hotel's vision of delivering exceptional experiences.
HOW YOU'LL MAKE THE PLACE
Lead IT strategy and execution aligned with hotel business goals and corporate technology roadmapOversee all hotel technology infrastructure including systems, networks, servers, and data managementEnsure cybersecurity protocols and data protection standards are maintained and regularly auditedManage IT budget, capital expenditure, and vendor contracts to optimize cost-effectivenessDrive digital transformation initiatives that enhance guest experiences and operational efficiencySupport property management systems (PMS), revenue management systems, and all operational softwareProvide IT support and technical guidance to all departments and end-usersSupport pre-opening strategy and execution, overseeing all activities within the IT division, in close partnership with peers and the corporate teamImplement and maintain backup and disaster recovery procedures to ensure business continuityMonitor system performance, identify risks, and implement proactive solutionsCollaborate with corporate IT teams to ensure alignment with group technology standardsLead IT team through recruitment, training, and professional developmentConduct regular technology assessments and recommend upgrades or enhancementsEnsure compliance with data privacy regulations and industry technology standardsParticipate in technology planning for hotel renovations and new initiativesFoster a culture of continuous improvement and innovation in technology solutionsMaintain effective communication with stakeholders on IT projects and system statusModel Rosewood's culture, vision, and values in all interactions and leadership practicesCOULD THIS BE YOU?
You hold a bachelor's degree in Computer Science, Information Technology, or possess equivalent experience.You have proven experience leading IT operations in hospitality or luxury hotel environments.You have strong knowledge of property management systems, booking engines, and hotel technology infrastructure.You bring expertise in network management, cybersecurity, and data protection.You manage IT budgets and vendor relationships effectively.You demonstrate excellent strategic thinking and decision-making capabilities.You have previously contributed to the successful pre-opening of a luxury hotel.You communicate clearly and build strong relationships with both technical and non-technical stakeholders.You have experience with cloud technologies, disaster recovery, and business continuity planning.You demonstrate leadership competencies including initiative, strategic thinking, and people management.You stay current with emerging technologies and industry trends.You maintain a guest-centric mindset and understand the critical role technology plays in enhancing guest experiences.OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
The salary range for this position is $115,000 - $135,000 annually. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.