Director of Talent & Culture: Rosewood Calistoga
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
As part of the Talent & Culture Division, which focuses on building a purpose-driven, high-performing, and values-led workforce, this role contributes to the strategic development and execution of people initiatives across the hotel. You will report directly to the Managing Director, collaborating closely with Rosewood Hotel Group's corporate Talent & Culture team, Finance, and all operational departments to ensure the hotel's people strategy aligns with its brand philosophy and business goals.
YOUR ROLE
The Director of Talent & Culture with Rosewood Calistoga plays a critical role in shaping the hotel's people strategy, fostering a culture of belonging, and ensuring operational excellence through talent development and engagement. This role leads the formulation and implementation of all Talent & Culture strategies, including recruitment, compensation and benefits, associate relations, safety programs, and performance management. With a long-term and strategic mindset, the Director ensures the hotel maintains a sustainable, productive, and competent workforce that supports its brand values and operational needs.
HOW YOU'LL MAKE THE PLACE
Lead the development and execution of Talent & Culture strategies aligned with Rosewood's vision, mission, and valuesPrepare and manage annual budgets for Talent & Culture, monitoring performance and implementing corrective actionsDrive employer branding and ensure brand integrity is maintained across all people-related initiativesCollaborate with corporate teams to develop training materials and master trainer programs that embed culture and brand valuesFacilitate implementation of core programs that help associates live the brand and deliver Relationship HospitalitySupport pre-opening strategy and execution, overseeing all activities within the Talent & Culture division, in close partnership with peers and the corporate teamForecast manpower requirements and lead effective recruitment strategies to attract top talentInterview candidates and review job descriptions and organizational structures regularlyCollect and analyze compensation and benefits data to ensure competitiveness and internal equityLead annual salary reviews and oversee bonus plans, salary administration, and historical data reportingMaintain confidentiality and security of all associate and hotel recordsOversee and supervise the Talent Development function to support operational needs and foster a learning cultureConduct training programs and collaborate with Corporate to promote continuous improvementDesign effective communication systems for compensation, benefits, and associate servicesDevelop wellness, recognition, and incentive programs to enhance engagement and performanceCreate internal communication standards including newsletters, bulletins, and video channelsOrganize associate sports and social activities to promote team spirit and moraleLead the performance appraisal process and ensure consistent application of evaluation methodologiesCounsel managers on associate relations, disciplinary actions, and conflict resolutionConduct investigations and monitor performance improvement processesReview and approve employment termination recommendationsRepresent the hotel in associate-related legal mattersAnalyze workforce productivity metrics such as turnover and absenteeism to identify trends and solutionsMaintain a heart-of-house environment reflective of the brandMonitor and ensure implementation of Rosewood Hotels & Resorts standardsDevelop and execute strategies to achieve guest service goalsReview Brand Talent & Culture Operational Management Review results and lead improvement plansCOULD THIS BE YOU?
You bring extensive experience in senior Talent & Culture leadership roles within luxury hospitality.You demonstrate strong strategic thinking, initiative, and decision-making capabilities.You have a deep understanding of compensation, benefits, recruitment, and talent development practices.You possess excellent communication, presentation, and relationship‑building skills.You demonstrate effective leadership and people management competencies, including mentoring and team development.You have previously contributed to the successful pre-opening of a luxury hotel.You have a proven ability to drive associate engagement and foster a culture of belonging.You show strong business acumen with the ability to deliver tangible results and support operational needs.You hold a bachelor's degree or equivalent in Human Resources Management.You have a thorough understanding of California/Calistoga markets and labor laws. You demonstrate strong guest centricity and clear alignment with brand values and service philosophy.OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
The salary range for this position is $170,000 - $190,000 annually. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.