Job Description

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Position Overview

Rosewood Red Sea seeks a visionary Director of Spa & Wellness to design, open, and lead an ultra-luxury wellness destination aligned with Rosewood’s A Sense of Place®. The role oversees spa, fitness, movement, hydrothermal and ritual experiences, salon/retail where applicable, and cross-resort wellness activations. The successful candidate will drive guest transformation, brand distinction, and commercial results through innovative programming and flawless operations.

Key Responsibilities

Develop the spa & wellness vision, service philosophy, and signature rituals inspired by Huixol and local traditions.Lead all pre-opening workstreams: OS&E/FF&E, equipment selection, layout flow, hydrothermal specs, vendor RFPs, and critical path.Establish SOPs and training to achieve LQA/Forbes standards; run service simulations prior to opening.Own commercial strategy and P&L: pricing, packaging, yield management, therapist productivity, capture rate, and retail penetration.Build integrated programs across treatments, movement, mindfulness, recovery, and sleep; curate seasonal calendars and retreats.Partner with Marketing & Communications on positioning, PR/influencer plans, content assets, and digital bookability/CRM.Ensure daily operational excellence across reservations, reception, locker/hydro circuits, treatment delivery, retail, and facility upkeep.Recruit, coach, and develop a high-performing international team with certification compliance and succession plans.Curate and negotiate brand/retail partnerships; optimize assortment, merchandising standards, inventory control, and sell-through.Safeguard hygiene, sanitation, product safety, and risk management; lead audits and incident response.Align with Mandarina sustainability vision: ethical sourcing, waste and water stewardship, and community engagement.Deploy dashboards and insights for demand forecasting, utilization, guest feedback, and campaign ROI; translate data into action.Collaborate closely with Rooms, Culinary, Recreation, Engineering, Finance, and T&C/HR to deliver seamless guest journeys.

Qualifications & Experience

10–12+ years of luxury spa & wellness leadership with 3–5 years heading a flagship or resort spa; pre-opening experience required.Recognized therapy/beauty/wellness certifications; degree in Hospitality/Business/Wellness Management preferred.Proven commercial acumen with full P&L ownership, pricing and yield strategy, and strong retail results.Expertise in hydrothermal operations and ritual programs, plus integrated wellness (fitness, movement, mindfulness).Track record achieving LQA/Forbes benchmarks and exceptional guest satisfaction.Proficiency with spa scheduling/POS and CRM/analytics platforms; data-driven decision making.Excellent leadership, coaching, and communication skills; fluent Spanish and English required.