Join Our Team at Schaffer’s Mill in Beautiful Truckee, CA!

We’re seeking a Director of Short-Term Rentals to lead our exclusive accommodations program. In this role, you’ll oversee all aspects of the rental program and serve as the key liaison between homeowners, Schaffer’s Mill Exclusive Accommodations, Schaffer’s Mill Club, and the Community Association.

Annual compensation: $90,000 - $100,000 BOE

If you’re passionate about creating exceptional guest experiences and building lasting relationships, we’d love to hear from you!   SUMMARY
This position will be the primary contact and liaison between Short Term Rental Owners (Schaffer’s Mill Members) and Schaffer’s Mill Exclusive Accommodations (SMEA), overseeing all initiatives and communications. The SMEA Program Manager must be a sales-oriented individual and will work in conjunction with each applicable party by creating, implementing, and facilitating property initiatives to continue to build relationships with owners to increase or retain unit inventory while also growing reservations for the vacation rentals for the owners and the Club.   The ideal candidate will have a strong customer service and sales background with experience in an environment that believes in a hospitality culture. The focus of the position will be to oversee the rental program and act as the liaison between Homeowners, Schaffer’s Mill Exclusive Accommodations, Schaffer’s Mill Club and Schaffers Mill Community Association.   Essential Job Functions: Implement and facilitate marketing material and sales programs targeting existing and prospective Rental Program Owners. Ensure such programs are maintained and executed as planned. Facilitate and report monthly on the current rental inventory of each property, potential units at risk (sales), and potential prospects. Identify potential threats to the rental program and in conjunction with Club personnel build retention programs to maintain rental units as well as increase rental inventory. Implement and facilitate the owner’s onboarding program. Facilitate all owner’s communication and requests and needs as it relates participation in the Rental Program. Facilitate and maintain the owner's portal communication tool. Administer and monitor all Rental Program Owner records. Maintain communication with Owners. Inspect Units on a quarterly basis and follow up on all maintenance and housekeeping needs identified during inspections. Be the first point of contact for all owners’ related issues not resolved at the property level. Assist in the formulation and justification of the departmental budget and provide supporting documentation for new programs and expenditures. Provide Ideas and suggestions for new products, services, technology and processes to ensure a competitive position and in anticipation of changing guest needs within the dynamic hospitality environment. Work in tandem with the Schaffer’s Mill Club Team to provide positive experiences for all Members and Renters. Meet with owners while on property to maintain positive relations. Owner relations manager is the liaison between Homeowners and SMEA. Work with Homeowners to complete specified renovations to design and bring all Units up to full compliance. Answers Homeowner questions regarding rate structures, packages, etc. Coordinate operational elements of managing Rental Management Agreement Programs with General Manager to ensure effective administration of the Rental Program. Manage Residential Owner Relations program and process while acting as the main contact for any Owner Relations issues. Ensure ala carte service offering is maximized to drive rental related revenues. Work with operations departments to ensure timely and accurate accounting of these services. Ensure timely and accurate billing of operational charges or quarterly assessments. Maintain all contract documents on all residential units to include warranty, rental program if applicable, and residential shared contracts such as extermination, landscaping, etc. and work with appropriate individuals to insure completion. Communicate weekly with other Club and HOA Leadership and assist in decision-making process when needed. Communicate with owners regarding accounting, housekeeping/engineering issues, reservations, and insurance compliance. Maintain owners' records. Specific Job Knowledge, Skills and Abilities: Be knowledgeable of SMEA rental program and rental contract terms & conditions. Be able to discuss program procedures and benefits with potential rental program participants. Ability to create and foster relationships with owners, guests and employees. Must be highly organized with the ability to manage substantial paperwork and be able to effectively communicate verbally and in writing. Ability to write and comprehend instructions, correspondence, letters, and memos. Must be detail oriented. Requires good communication skills, both verbal and written. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Ability to make decisions with general policies and procedures available for guidance. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Have proper Vacation Rental/Property Management Certification. Positive attitude, professional manner and appearance in all situations. Ability to prospect for new business, creating new leads and awareness of Schaffer’s Mill. Ability to portray Schaffer’s Mill as a unique destination resort. Ability to make oral presentations to both large and small groups. Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management and sales. Demonstrate quality written, verbal, and interpersonal communication skills. Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends/holidays. Positive attitude, professional manner and appearance in all situations. Demonstrated quality written, verbal, and interpersonal communication skills. Effective questioning and discovery skills and ability to listen with empathy to uncover customer needs. Skills: Must be able to read and understand written and oral instructions. Must be able to comprehend topics of a conceptual nature. Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret graphs. Ability to work with mathematical concepts such as probability, predictability and deductions. Ability to define problems, collect data, establish facts and draw conclusions. Education and/or Experience: Bachelor’s Degree with an emphasis in Marketing, Business, Communications or equivalent or a minimum of three (3) years applicable and progressive sales, event and management experience; preferably in the hospitality industry. Previous experience in real estate and/or short-term rental programs. Previous experience at a high-end luxury golf community or resort is a positive.