**Description:** To monitor all hotel associates deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department To ensure Sales and Marketing associates also provide excellent service to internal customers in other departments as appropriate. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. To manage all the hotel sales brand contacts, to enforce and maintain the hotel’s brand positioning and concept, agreed upon in the hotel’s Annual Business Plan. To prepare, utilise and update an Annual Sales Plan, broken down as necessary by division and/or department. To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined sales team who achieve their sales goals. To implement the strategic marketing process, maximising the available sales data including hotel Cognos, Marketing Portal, Competitive Intelligence, and Envision Events system in order to make sound decisions. To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge. To manage all key sales accounts and groups, to evaluate them based on sales account analysis prepared by Marketing Manager – Strategy / Marketing Analyst, and to develop strategies for pricing, inventory, and sales resource allocation. To actively participate in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy. To be aware of community, business, political and social factors that may affect the hotel’s financial performance. To ensure the best use is made of technology including Envision or other sales and Events systems, and the data is clean. **Primary Location:** CN-33-Hangzhou **Organization:** Park Hyatt Hangzhou **Job Level:** Full-time **Job:** Administrative **Req ID:** HAN001309 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.