**Description:** As the Director of Sales & Marketing, you will be responsible for planning and executing commercial strategies, leading the Sales & Marketing team, ensuring an exceptional customer experience, and actively contributing to the hotel’s financial goals. **Key Responsibilities** + Design and implement commercial strategies that enhance the hotel's positioning and support financial objectives. + Lead the Sales & Marketing team, fostering professional development, collaboration, and achievement of individual and group goals. + Build lasting relationships with key clients, explore new business opportunities, and encourage referrals. + Support complex negotiations and assist in resolving complaints to ensure a positive experience for strategic clients. + Collaborate with the General Manager in developing short-, medium-, and long-term commercial plans at both local and international levels. + Ensure excellence in post-sale service by overseeing processes and maintaining ongoing customer satisfaction. + Monitor and ensure compliance with the hotel’s communication and customer service standards. + Analyze performance results and present reports to the General Management and property owners. **Qualifications:** **Requirements / Competencies** + Bachelor’s degree in Hospitality, Marketing, Sales, Tourism, or related fields. + Intermediate to advanced English (reading, writing, and spoken communication). + Native or advanced Spanish (reading, writing, and spoken communication). + Minimum 6 years of experience in hotel sales. + At least 2 years of experience in commercial team management. + Strong leadership, strategic thinking, negotiation, and interpersonal skills. **Primary Location:** Panama-Panama City **Organization:** Hyatt Regency Panama City **Job Level:** Full-time **Job:** Sales **Req ID:** PAN000125 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.