**Description:** **Sales & Administration** + Develop and execute sales strategies to achieve revenue targets + Monitor reservations, occupancy, and online presence to maximise bookings + Ensure all sales processes, contracts, and documentation are accurate and up to date + Align hotel sales activities with corporate marketing strategies **Customer Service** + Ensure exceptional guest service aligned with brand standards + Handle guest inquiries, complaints, and group requirements professionally + Support team members in delivering excellent service and upselling opportunities **Financial Management** + Support budgeting, forecasting, and business planning + Monitor sales performance and control departmental costs + Ensure compliance with financial policies and reporting requirements **Marketing & Revenue** + Maintain strong brand positioning and market presence + Manage key accounts, groups, and pricing strategies + Monitor competitors and online channels to stay competitive + Participate in revenue and yield management strategies **Operations** + Coordinate and communicate all sales activities across departments + Review performance and adjust strategies to meet business goals + Manage room and event space inventory to optimise occupancy + Build relationships with clients, partners, and internal stakeholders **People Management** + Recruit, train, and develop the sales team + Foster a positive team culture aligned with Hyatt values + Ensure high standards of grooming, performance, and professionalism + Drive employee engagement and support career development **Qualifications:** + Bachelor’s degree in hospitality management, Business Administration, Marketing, or related field (preferred) + Minimum **5–8 years of experience in hotel sales** , with at least **2–3 years in a leadership role** + Proven track record of achieving or exceeding sales and revenue targets + Strong knowledge of hotel operations, revenue management, and distribution channels + Experience managing key accounts, corporate clients, and group business + Excellent leadership, communication, and negotiation skills + Strong analytical and financial acumen, with experience in budgeting and forecasting + Ability to develop and execute strategic sales and marketing plans **Primary Location:** MY-10-Kuala Lumpur **Organization:** Hyatt Place Kuala Lumpur Bukit Jalil **Job Level:** Full-time **Job:** Administrative **Req ID:** KUA003445 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.