Sales AdministrationDevelop and execute sales strategies to achieve revenue targetsMonitor reservations, occupancy, and online presence to maximise bookingsEnsure all sales processes, contracts, and documentation are accurate and up to dateAlign hotel sales activities with corporate marketing strategiesCustomer ServiceEnsure exceptional guest service aligned with brand standardsHandle guest inquiries, complaints, and group requirements professionallySupport team members in delivering excellent service and upselling opportunitiesFinancial ManagementSupport budgeting, forecasting, and business planningMonitor sales performance and control departmental costsEnsure compliance with financial policies and reporting requirementsMarketing RevenueMaintain strong brand positioning and market presenceManage key accounts, groups, and pricing strategiesMonitor competitors and online channels to stay competitiveParticipate in revenue and yield management strategiesOperationsCoordinate and communicate all sales activities across departmentsReview performance and adjust strategies to meet business goalsManage room and event space inventory to optimise occupancyBuild relationships with clients, partners, and internal stakeholdersPeople ManagementRecruit, train, and develop the sales teamFoster a positive team culture aligned with Hyatt valuesEnsure high standards of grooming, performance, and professionalismDrive employee engagement and support career developmentSales AdministrationDevelop and execute sales strategies to achieve revenue targetsMonitor reservations, occupancy, and online presence to maximise bookingsEnsure all sales processes, contracts, and documentation are accurate and up to dateAlign hotel sales activities with corporate marketing strategiesCustomer ServiceEnsure exceptional guest service aligned with brand standardsHandle guest inquiries, complaints, and group requirements professionallySupport team members in delivering excellent service and upselling opportunitiesFinancial ManagementSupport budgeting, forecasting, and business planningMonitor sales performance and control departmental costsEnsure compliance with financial policies and reporting requirementsMarketing RevenueMaintain strong brand positioning and market presenceManage key accounts, groups, and pricing strategiesMonitor competitors and online channels to stay competitiveParticipate in revenue and yield management strategiesOperationsCoordinate and communicate all sales activities across departmentsReview performance and adjust strategies to meet business goalsManage room and event space inventory to optimise occupancyBuild relationships with clients, partners, and internal stakeholdersPeople ManagementRecruit, train, and develop the sales teamFoster a positive team culture aligned with Hyatt valuesEnsure high standards of grooming, performance, and professionalismDrive employee engagement and support career developmentBachelor’s degree in hospitality management, Business Administration, Marketing, or related field (preferred)Minimum 5–8 years of experience in hotel sales, with at least 2–3 years in a leadership roleProven track record of achieving or exceeding sales and revenue targetsStrong knowledge of hotel operations, revenue management, and distribution channelsExperience managing key accounts, corporate clients, and group businessExcellent leadership, communication, and negotiation skillsStrong analytical and financial acumen, with experience in budgeting and forecastingAbility to develop and execute strategic sales and marketing plansBachelor’s degree in hospitality management, Business Administration, Marketing, or related field (preferred)Minimum 5–8 years of experience in hotel sales, with at least 2–3 years in a leadership roleProven track record of achieving or exceeding sales and revenue targetsStrong knowledge of hotel operations, revenue management, and distribution channelsExperience managing key accounts, corporate clients, and group businessExcellent leadership, communication, and negotiation skillsStrong analytical and financial acumen, with experience in budgeting and forecastingAbility to develop and execute strategic sales and marketing plans