Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 117 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?  

What will I be doing?

Director of Rooms serving Waldorf Astoria Maldives Ithaafushi Responsible for delivering effortless luxury by ensuring exceptional levels of personalization and attention throughout the entire guest journey, from pre-arrival to post-departure. Places special emphasis on guest satisfaction, Hilton Honors members, VIP guests, and the property’s Top 100 valued guests.

Oversees and leads all aspects of Front Office, Housekeeping, Recreation, and Kids Club operations, ensuring seamless coordination and exceptional service delivery across departments.

Ensures the effective management of these areas through a strong focus on maximizing revenue and profitability, controlling operating costs, and consistently implementing and monitoring service standards and staff training initiatives.

Committed to achieving the highest levels of guest satisfaction while upholding and delivering the brand standards, mission, and vision of Waldorf Astoria and Hilton Worldwide. 

 Specifically, you will be responsible for performing the following tasks to the highest standards;

·         ·         Support the hotel’s strategic direction by maintaining strong working relationships with the General Manager, Directors, and senior leadership team.

·         Oversee the overall operations of the Rooms Division, including Front Office, Housekeeping, Recreation, and Kids Club.

·         Contribute actively to the development and execution of the hotel’s overall business strategy.

·         Monitor guest satisfaction scores and analyze trends to drive continuous service improvement.

·         Support key management initiatives such as capital projects, refurbishments, training, and service enhancement programs.

·         Maintain effective communication and collaboration across all departments and with external partners.

·         Ensure full compliance and strong performance of the Hilton Honors loyalty program.

·         Conduct regular inspections of guest areas, back-of-house spaces, and operational facilities.

·         Support the General Manager in maintaining strong relationships and communication with hotel ownership.

·         Lead, motivate, and professionally manage all direct reports within the Rooms Division.

·         Establish clear departmental objectives aligned with the property’s KPIs and Balanced Scorecard targets.

·         Conduct regular performance reviews and provide coaching, feedback, and development guidance.

·         Address performance issues effectively while identifying growth opportunities and career paths for team members.

·         Lead and facilitate regular operations meetings with departmental leaders.

·         Participate in forecasting meetings and support operational planning.

·         Prepare and manage annual budgets covering revenue, manpower, capital expenditure, and operational costs.

·         Review and approve operational expense accounts to ensure financial accountability.

·         Ensure team members meet training requirements, including Hilton University usage and development programs.

·         Promote a culture of professionalism, punctuality, grooming standards, and leadership by example.

Support recruitment, workforce planning, and team engagement to ensure service excellence and operational efficiency.      

What are we looking for?

Operations Manager serving Waldorf Astoria Maldives Ithaafushi is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

·         Graduate degree in Hotel Management or a related field.

·         Minimum 3 years of experience in an Operational Excellence or service industry management role.

·         Professional certifications such as ISO 9001 Lead Auditor, Six Sigma (Green/Black Belt), or Excellence Award Assessor are an advantage.

·         Strong leadership, interpersonal, and communication skills.

·         High level of accuracy with strong attention to detail.

·         Ability to work flexibly in a dynamic and fast-paced environment.

·         Exposure to multicultural work environments is an added advantage.

·         Strong organizational, planning, and analytical abilities.

·         Proficiency in computer applications such as Microsoft Word and PowerPoint.

Demonstrates reliability, resilience, professionalism, and a strong passion for delivering exceptional guest service while working under pressure

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!