Due to a recent promotion, Hilton Waikoloa Village is seeking a Director of Rooms to join our dynamic leadership team. This role will oversee Housekeeping, Front Office, and Guest Services, leading a union team in delivering exceptional hospitality across our breathtaking resort.

With 661 guest rooms set along the stunning Kohala Coast, Hilton Waikoloa Village is more than just a resort—it’s a destination in itself. The Director of Rooms will be instrumental in driving service excellence, operational success, and an unforgettable guest experience in one of Hilton’s most iconic Hawaii properties.
 

What will I be doing?

As Director of Rooms, you would be responsible for directing and administering the operations of key guest contact departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitationRespond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient mannerMonitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewardMonitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordinglyRecruit, interview and train team membersFacilitate and coordinate marketing initiatives, sales site visits and special requests from other departments

The annual salary range for this role is $165,000 - $190,000 and is based on applicable and specialized experience

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

Medical Insurance Coverage – for you and your family  Mental health resources including Employee Assistance ProgramBest-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travelParental leave to support new parents401K plan and company match to help save for your retirementEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*Career growth and development