**Description:** **We are looking for Director of Rooms to join our pre-opening team at Hyatt Regency Lagos Ikeja** Expected to open 2026, Ideally situated in the tranquil GRA neighborhood and just minutes from Murtala Muhammed International Airport, Hyatt Regency Lagos Ikeja combines effortless convenience with timeless elegance. Designed with both business and leisure travelers in mind, our welcoming atmosphere invites you to relax, connect, and thrive. Hyatt Regency hotels and resorts are founded on openness, our colleagues consistently serve with open minds and open hearts to deliver unforgettable celebrations, effortless relaxation and notable culinary experiences alongside expert meetings and technology-enabled collaboration. **About the role** The Director of Rooms is responsible for overseeing the overall operations of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, Recreation/SPAand related areas. This leader ensures that all departments deliver exceptional guest experiences consistent with Hyatt’s brand standards, while achieving financial goals, operational efficiency, and colleague development objectives. **Key Responsibilities** **Guest Service Management** · Ensure all guests receive a warm welcome and excellent service throughout their stay. · Handle guest complaints and resolve issues promptly and professionally. · Maintain high standards of hospitality in line with Hyatt brand expectations. **Front Office Operations** · Supervise daily front desk activities including check-in, check-out, reservations, and concierge services. · Ensure accurate room allocation and availability management. · Monitor and maintain cleanliness and organization of the front office area. **Staff Supervision & Training** · Recruit, train, and supervise front office staff. · Prepare duty rosters and manage staff scheduling. · Conduct performance evaluations and provide coaching for improvement. **Revenue & Financial Management** · Maximize room occupancy and revenue through effective pricing and upselling strategies. · Monitor daily financial transactions, billing, and cash handling procedures. · Prepare reports on occupancy, revenue, and forecasts. **Communication & Coordination** · Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations. · Ensure effective communication between shifts and departments. **Compliance & Standards** · Ensure adherence to hotel policies, safety standards, and legal requirements. · Maintain guest confidentiality and data protection standards. **Qualifications:** + Minimum of 5–7 years of progressive experience in Rooms Division management within a luxury or upscale hotel environment. + Previous experience in a multinational hotel group, preferably Hyatt, is an advantage. + Strong leadership, communication, and interpersonal skills. + Demonstrated expertise in guest service management and operational excellence. + Proficiency in PMS systems (Opera), Microsoft Office, and hotel management tools. + Financial acumen with experience in budgeting, forecasting, and P&L analysis. + Ability to manage multiple departments and lead diverse teams in a dynamic environment. **Care Connects us at Hyatt - we open doors, we welcome you and we care.** And we offer a great range of benefits, including: + Long term career growth opportunities + A motivated and connected team + 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts + And a company that truly cares **Discover what’s next. We look forward to hearing and learning from you.** **Primary Location:** NG-LA-Lagos-Mainland **Organization:** Hyatt Regency Lagos, Ikeja **Job Level:** Full-time **Job:** Guest Services **Req ID:** LAG000023 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.