We are looking for Director of Rooms to join our pre-opening team at Hyatt Regency Lagos Ikeja
Expected to open 2026, Ideally situated in the tranquil GRA neighborhood and just minutes from Murtala Muhammed International Airport, Hyatt Regency Lagos Ikeja combines effortless convenience with timeless elegance. Designed with both business and leisure travelers in mind, our welcoming atmosphere invites you to relax, connect, and thrive.
Hyatt Regency hotels and resorts are founded on openness, our colleagues consistently serve with open minds and open hearts to deliver unforgettable celebrations, effortless relaxation and notable culinary experiences alongside expert meetings and technology-enabled collaboration.
About the role
The Director of Rooms is responsible for overseeing the overall operations of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, Recreation/SPA and related areas. This leader ensures that all departments deliver exceptional guest experiences consistent with Hyatt’s brand standards, while achieving financial goals, operational efficiency, and colleague development objectives.
Key Responsibilities
Guest Service Management
· Ensure all guests receive a warm welcome and excellent service throughout their stay.
· Handle guest complaints and resolve issues promptly and professionally.
· Maintain high standards of hospitality in line with Hyatt brand expectations.
Front Office Operations
· Supervise daily front desk activities including check-in, check-out, reservations, and concierge services.
· Ensure accurate room allocation and availability management.
· Monitor and maintain cleanliness and organization of the front office area.
Staff Supervision Training
· Recruit, train, and supervise front office staff.
· Prepare duty rosters and manage staff scheduling.
· Conduct performance evaluations and provide coaching for improvement.
Revenue Financial Management
· Maximize room occupancy and revenue through effective pricing and upselling strategies.
· Monitor daily financial transactions, billing, and cash handling procedures.
· Prepare reports on occupancy, revenue, and forecasts.
Communication Coordination
· Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
· Ensure effective communication between shifts and departments.
Compliance Standards
· Ensure adherence to hotel policies, safety standards, and legal requirements.
· Maintain guest confidentiality and data protection standards.
We are looking for Director of Rooms to join our pre-opening team at Hyatt Regency Lagos Ikeja
Expected to open 2026, Ideally situated in the tranquil GRA neighborhood and just minutes from Murtala Muhammed International Airport, Hyatt Regency Lagos Ikeja combines effortless convenience with timeless elegance. Designed with both business and leisure travelers in mind, our welcoming atmosphere invites you to relax, connect, and thrive.
Hyatt Regency hotels and resorts are founded on openness, our colleagues consistently serve with open minds and open hearts to deliver unforgettable celebrations, effortless relaxation and notable culinary experiences alongside expert meetings and technology-enabled collaboration.
About the role
The Director of Rooms is responsible for overseeing the overall operations of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, Recreation/SPA and related areas. This leader ensures that all departments deliver exceptional guest experiences consistent with Hyatt’s brand standards, while achieving financial goals, operational efficiency, and colleague development objectives.
Key Responsibilities
Guest Service Management
· Ensure all guests receive a warm welcome and excellent service throughout their stay.
· Handle guest complaints and resolve issues promptly and professionally.
· Maintain high standards of hospitality in line with Hyatt brand expectations.
Front Office Operations
· Supervise daily front desk activities including check-in, check-out, reservations, and concierge services.
· Ensure accurate room allocation and availability management.
· Monitor and maintain cleanliness and organization of the front office area.
Staff Supervision Training
· Recruit, train, and supervise front office staff.
· Prepare duty rosters and manage staff scheduling.
· Conduct performance evaluations and provide coaching for improvement.
Revenue Financial Management
· Maximize room occupancy and revenue through effective pricing and upselling strategies.
· Monitor daily financial transactions, billing, and cash handling procedures.
· Prepare reports on occupancy, revenue, and forecasts.
Communication Coordination
· Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
· Ensure effective communication between shifts and departments.
Compliance Standards
· Ensure adherence to hotel policies, safety standards, and legal requirements.
· Maintain guest confidentiality and data protection standards.
Minimum of 5–7 years of progressive experience in Rooms Division management within a luxury or upscale hotel environment.
Previous experience in a multinational hotel group, preferably Hyatt, is an advantage.
Strong leadership, communication, and interpersonal skills.
Demonstrated expertise in guest service management and operational excellence.
Proficiency in PMS systems (Opera), Microsoft Office, and hotel management tools.
Financial acumen with experience in budgeting, forecasting, and PL analysis.
Ability to manage multiple departments and lead diverse teams in a dynamic environment.
Care Connects us at Hyatt - we open doors, we welcome you and we care.
Andweoffer a great range of benefits, including:
Long term career growth opportunities
A motivated and connected team
12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
And a company that truly cares
Discover what’s next. We look forward to hearing and learning from you.
Minimum of 5–7 years of progressive experience in Rooms Division management within a luxury or upscale hotel environment.
Previous experience in a multinational hotel group, preferably Hyatt, is an advantage.
Strong leadership, communication, and interpersonal skills.
Demonstrated expertise in guest service management and operational excellence.
Proficiency in PMS systems (Opera), Microsoft Office, and hotel management tools.
Financial acumen with experience in budgeting, forecasting, and PL analysis.
Ability to manage multiple departments and lead diverse teams in a dynamic environment.
Care Connects us at Hyatt - we open doors, we welcome you and we care.
Andweoffer a great range of benefits, including:
Long term career growth opportunities
A motivated and connected team
12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
And a company that truly cares
Discover what’s next. We look forward to hearing and learning from you.