Director of Rooms

The Director of Rooms is a key member of the hotel’s executive leadership team, responsible for setting the strategic direction of the Rooms Division and delivering exceptional business and guest outcomes. This role leads the overall Rooms strategy in alignment with Hyatt brand standards and the hotel’s annual business plan, with accountability for commercial performance, service culture, asset quality, and leadership development. In close collaboration with Spa and cross-functional hotel leaders, the Director of Rooms helps create an integrated luxury guest journey that differentiates the hotel in the market.

Key Responsibilities

Provide strategic leadership for the Rooms Division to support the hotel’s business objectives and brand positioningDrive performance across guest experience, revenue, profitability, productivity, and colleague engagementLead annual business planning, budgeting, and divisional performance managementPartner with key stakeholders across Revenue, Sales, Marketing, Finance, Engineering, and Spa to optimize business and guest outcomesGuide long-term planning for Rooms product quality, capital improvements, and operational effectivenessFoster a high-performing, inclusive culture aligned with Hyatt Values and leadership expectationsDevelop strong leadership capability and succession pipelines across the divisionServe as a member of the Leadership Committee and contribute to broader hotel strategy and decision-making

Director of Rooms

The Director of Rooms is a key member of the hotel’s executive leadership team, responsible for setting the strategic direction of the Rooms Division and delivering exceptional business and guest outcomes. This role leads the overall Rooms strategy in alignment with Hyatt brand standards and the hotel’s annual business plan, with accountability for commercial performance, service culture, asset quality, and leadership development. In close collaboration with Spa and cross-functional hotel leaders, the Director of Rooms helps create an integrated luxury guest journey that differentiates the hotel in the market.

Key Responsibilities

Provide strategic leadership for the Rooms Division to support the hotel’s business objectives and brand positioningDrive performance across guest experience, revenue, profitability, productivity, and colleague engagementLead annual business planning, budgeting, and divisional performance managementPartner with key stakeholders across Revenue, Sales, Marketing, Finance, Engineering, and Spa to optimize business and guest outcomesGuide long-term planning for Rooms product quality, capital improvements, and operational effectivenessFoster a high-performing, inclusive culture aligned with Hyatt Values and leadership expectationsDevelop strong leadership capability and succession pipelines across the divisionServe as a member of the Leadership Committee and contribute to broader hotel strategy and decision-making

Qualifications

Significant leadership experience in Rooms Division operations within a luxury or upper-upscale hotelProven business acumen and experience driving commercial and operational performanceStrong leadership capability in talent development, stakeholder alignment, and change leadershipExcellent communication, analytical, and decision-making skillsStrong understanding of luxury guest expectations and service standardsEnglish fluency required; Japanese language capability preferred

Qualifications

Significant leadership experience in Rooms Division operations within a luxury or upper-upscale hotelProven business acumen and experience driving commercial and operational performanceStrong leadership capability in talent development, stakeholder alignment, and change leadershipExcellent communication, analytical, and decision-making skillsStrong understanding of luxury guest expectations and service standardsEnglish fluency required; Japanese language capability preferred