**Description:** **Job Purpose:** Direct and organize the Rooms Division within the hotel in order to ensure high levels of service. Responsible for short and long term planning & day to day operations. Participate in total hotel management as a member of the hotel Executive Committee. The performance of the Director of Rooms is assessed on their effectiveness as a member of the Hotel’s management team, the business results of their unit, the management skills developed and effectively applied by the individual and the training and development of theirstaffs.The Director of Rooms will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. **Duties & Responsibilities:** · Provide a professional, advisory and executive support service to the Hotel Manager to assist in meeting the strategic goals of the establishment. · Implement control procedures to minimize errors, fraud and waste. · Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Oversee to ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied. · Prepare monthly outlook/forecast reports. Develop, recommend, implement and manage the Rooms Division’s annual budget, business / marketing plan, forecasts and objectives to meet / exceed management expectations. · Conduct development and performance reviews, identifying key personnel for further development and structured career pathing. · Implement and maintain training systems to ensure that s have the necessary framework and skills to perform their job efficiently and effectively. · Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation. · Participate in the preparation of the Strategic Business and Operating Plans. · Implement opportunities for quality Team Building. · Ensure that all staffs comply with the grooming and uniform standards. · Oversee the selection and appointment of new staffs within the department. · Conduct regular staff meetings to keep all staffs informed. · Align management style, working practices and conduct with company’s Vision, Values and policies. · To comply with The Standard Code of Conduct at all times. · Align plans with business strategy; understand short- and long-term impact of business decisions; demonstrate knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value. · Collect and analyse data to make customer focused business decisions; ensure staffs understand and exceed customer expectations. · Understand the meaning and implications of key internal and external financial indicators; manage overall financial performance; use sound financial analysis to evaluate strategic and investment options. · Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, associate and customer satisfaction, profitability, and quality. · Plan use of financial resources according to departmental goals and/or control departmental costs. Requires a familiarity with most effective uses of available resources · Plan and direct the functions of administration and planning of the Rooms Division to meet the daily needs of operation. · Must demonstrate an ability to set priorities, develop managerial work strategies (using delegation, holding meetings, setting work plans etc.) schedule work, co-ordinate resources and establish feedback. · Clearly describe, assign and delegate responsibility and authority for the operation of the various Rooms sub-departments, i.e., Front Office, Guest Experience, Housekeeping, Laundry, Gym and Retail, etc. · Ensuring the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. · Responsible for all major operating expenses and has the capacities to set margins and manage the business against profit projections. · Oversee to ensure all Rooms Division quality standards are complied with and that policies and procedures are consistently applied. · Ensure activities coordinated with other hotel departments; facilitate increased levels of communication and guest satisfaction. · Responsible for changes of the product and services. Use market research to develop new products and services. Implement company programs and manage the operations of the division in a manner consistent with federal, state and local laws and regulations as well as The Standard policies and procedures to ensure a high level of quality and customer satisfaction. · Ensure the quality of the product is maintained and ensure consistency in its delivery and standards. · Work in support of team goals and measure effectiveness by the quality of decision making at the senior level as well as through the profit and service performance at the individual unit level. · Manage the activities and the service levels of the Rooms Division. Implement emergency organization procedures and training to ensure appropriate protection for hotel guests, staffs and company assets. · Outstanding personal presentation standards · Give a positive commitment to continuous improvement of product and performance. · Assign staffs to assist other areas if necessary. · Completely understand, implement and ensure adherence to Local Labor laws and The Standard policies. · Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure staffs are aware of their duty of care as determined by legislation and that they maintain complete familiarity. · Uphold The Standard culture by demonstrating the exceptional service standards at all times to guests and fellow staffs.. · Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules, and related The Standard Brand and Policies. **Qualifications:** **Job Purpose:** Direct and organize the Rooms Division within the hotel in order to ensure high levels of service. Responsible for short and long term planning & day to day operations. Participate in total hotel management as a member of the hotel Executive Committee. The performance of the Director of Rooms is assessed on their effectiveness as a member of the Hotel’s management team, the business results of their unit, the management skills developed and effectively applied by the individual and the training and development of theirstaffs.The Director of Rooms will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. **Duties & Responsibilities:** · Provide a professional, advisory and executive support service to the Hotel Manager to assist in meeting the strategic goals of the establishment. · Implement control procedures to minimize errors, fraud and waste. · Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Oversee to ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied. · Prepare monthly outlook/forecast reports. Develop, recommend, implement and manage the Rooms Division’s annual budget, business / marketing plan, forecasts and objectives to meet / exceed management expectations. · Conduct development and performance reviews, identifying key personnel for further development and structured career pathing. · Implement and maintain training systems to ensure that s have the necessary framework and skills to perform their job efficiently and effectively. · Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation. · Participate in the preparation of the Strategic Business and Operating Plans. · Implement opportunities for quality Team Building. · Ensure that all staffs comply with the grooming and uniform standards. · Oversee the selection and appointment of new staffs within the department. · Conduct regular staff meetings to keep all staffs informed. · Align management style, working practices and conduct with company’s Vision, Values and policies. · To comply with The Standard Code of Conduct at all times. · Align plans with business strategy; understand short- and long-term impact of business decisions; demonstrate knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value. · Collect and analyse data to make customer focused business decisions; ensure staffs understand and exceed customer expectations. · Understand the meaning and implications of key internal and external financial indicators; manage overall financial performance; use sound financial analysis to evaluate strategic and investment options. · Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, associate and customer satisfaction, profitability, and quality. · Plan use of financial resources according to departmental goals and/or control departmental costs. Requires a familiarity with most effective uses of available resources · Plan and direct the functions of administration and planning of the Rooms Division to meet the daily needs of operation. · Must demonstrate an ability to set priorities, develop managerial work strategies (using delegation, holding meetings, setting work plans etc.) schedule work, co-ordinate resources and establish feedback. · Clearly describe, assign and delegate responsibility and authority for the operation of the various Rooms sub-departments, i.e., Front Office, Guest Experience, Housekeeping, Laundry, Gym and Retail, etc. · Ensuring the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. · Responsible for all major operating expenses and has the capacities to set margins and manage the business against profit projections. · Oversee to ensure all Rooms Division quality standards are complied with and that policies and procedures are consistently applied. · Ensure activities coordinated with other hotel departments; facilitate increased levels of communication and guest satisfaction. · Responsible for changes of the product and services. Use market research to develop new products and services. Implement company programs and manage the operations of the division in a manner consistent with federal, state and local laws and regulations as well as The Standard policies and procedures to ensure a high level of quality and customer satisfaction. · Ensure the quality of the product is maintained and ensure consistency in its delivery and standards. · Work in support of team goals and measure effectiveness by the quality of decision making at the senior level as well as through the profit and service performance at the individual unit level. · Manage the activities and the service levels of the Rooms Division. Implement emergency organization procedures and training to ensure appropriate protection for hotel guests, staffs and company assets. · Outstanding personal presentation standards · Give a positive commitment to continuous improvement of product and performance. · Assign staffs to assist other areas if necessary. · Completely understand, implement and ensure adherence to Local Labor laws and The Standard policies. · Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure staffs are aware of their duty of care as determined by legislation and that they maintain complete familiarity. · Uphold The Standard culture by demonstrating the exceptional service standards at all times to guests and fellow staffs.. · Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules, and related The Standard Brand and Policies. **Primary Location:** TH-10-Bangkok **Organization:** Standard Bangkok **Job Level:** Full-time **Job:** Front Office **Req ID:** BAN002289 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.