Director of Rooms
Rosewood Hotels and Resorts
Job Description We are now inviting energetic, motivated and enthusiastic candidates for the position of Director of Rooms in our management team. As an artisan of K11 ARTUS, you are valued and respected and are empowered to create memorable experiences for our guests and residents.
Key Responsibilities
Guest Experience & Operational Leadership Lead the Rooms Division, including Front Office (Resident Relations) and Housekeeping, ensuring seamless and exceptional guest service.Supervise daily operations with full P&L accountability, driving operational excellence and financial performance.Ensure compliance with quality assurance, fire safety, and life safety standards across all rooms-related functions.Strategic Planning & Business PerformancePlan, direct, and control hotel business activities in alignment with corporate strategy. Set long-term strategic direction, operational objectives, and KPIs to achieve optimal profitability. Provide input on P&L management, CAPEX planning, and uphold brand standards and corporate values.Asset & Vendor Management Establish strategies and guidelines to ensure all assets are well-maintained and compliant with statutory requirements. Collaborate with purchasing to select and negotiate with preferred vendors for operational equipment and supplies. Policy, Standards & ComplianceDevelop and implement quality standards, policies, procedures, and operating manuals for the Rooms Division. Ensure effective implementation of hotel policies and procedures across all functions. Stakeholder Engagement & Market PositioningBuild and maintain strong relationships with business partners, trade professionals, and government/semi-government bodies. Formulate strategies to enhance market share, service quality, and corporate image. Monitor hotel performance and recommend improvement measures, ensuring effective and efficient execution. Talent Development & Organisational Efficiency Motivate, coach, and develop talent to ensure a strong pipeline of human resources for current and future business needs.Review organisational structures and work with Talent and Culture to optimise staffing and training for operational efficiency.
Requirement:Bachelor’s degree or equivalent holder in Hospitality ManagementMinimum 5 years in a similar role in luxurious hotel or service apartment, preferred at property levelStrong operational expertise across Rooms Division functions. Sound understanding of the current hospitality and tourism market. Strategic thinker with strong problem-solving and organisational skills. Solid financial acumen, with experience in P&L and budget management. Exceptional interpersonal and people management capabilities. Confident leader with strong team motivation and development skills. Creative, and passionate about service excellence. Highly organised, self-motivated, detail-oriented, and committed to continuous improvement. Excellent command of spoken and written English and Chinese; fluency in Mandarin is preferred. Well-developed communication and presentation skills, both verbal and written.
Key Responsibilities
Guest Experience & Operational Leadership Lead the Rooms Division, including Front Office (Resident Relations) and Housekeeping, ensuring seamless and exceptional guest service.Supervise daily operations with full P&L accountability, driving operational excellence and financial performance.Ensure compliance with quality assurance, fire safety, and life safety standards across all rooms-related functions.Strategic Planning & Business PerformancePlan, direct, and control hotel business activities in alignment with corporate strategy. Set long-term strategic direction, operational objectives, and KPIs to achieve optimal profitability. Provide input on P&L management, CAPEX planning, and uphold brand standards and corporate values.Asset & Vendor Management Establish strategies and guidelines to ensure all assets are well-maintained and compliant with statutory requirements. Collaborate with purchasing to select and negotiate with preferred vendors for operational equipment and supplies. Policy, Standards & ComplianceDevelop and implement quality standards, policies, procedures, and operating manuals for the Rooms Division. Ensure effective implementation of hotel policies and procedures across all functions. Stakeholder Engagement & Market PositioningBuild and maintain strong relationships with business partners, trade professionals, and government/semi-government bodies. Formulate strategies to enhance market share, service quality, and corporate image. Monitor hotel performance and recommend improvement measures, ensuring effective and efficient execution. Talent Development & Organisational Efficiency Motivate, coach, and develop talent to ensure a strong pipeline of human resources for current and future business needs.Review organisational structures and work with Talent and Culture to optimise staffing and training for operational efficiency.
Requirement:Bachelor’s degree or equivalent holder in Hospitality ManagementMinimum 5 years in a similar role in luxurious hotel or service apartment, preferred at property levelStrong operational expertise across Rooms Division functions. Sound understanding of the current hospitality and tourism market. Strategic thinker with strong problem-solving and organisational skills. Solid financial acumen, with experience in P&L and budget management. Exceptional interpersonal and people management capabilities. Confident leader with strong team motivation and development skills. Creative, and passionate about service excellence. Highly organised, self-motivated, detail-oriented, and committed to continuous improvement. Excellent command of spoken and written English and Chinese; fluency in Mandarin is preferred. Well-developed communication and presentation skills, both verbal and written.
Confirmar seu email: Enviar Email
Todos os Empregos de Rosewood Hotels and Resorts