Full Time Job Location
Riyadh, Saudi Arabia Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Travel, Hotel & Tourism Company description
Mövenpick Hotel & Residences Riyadh
Job description Position summary:The Director of Rooms is a senior leadership role responsible for full oversight of the Rooms Division at Mövenpick, including Front Office, Housekeeping, Guest Services, Concierge, Bell/Porter, and related support functions. The role ensures that guest satisfaction, operational efficiency, departmental profitability, and brand standards are consistently met or exceeded.
Key responsibilities / duties:1. Operational leadership
- Oversee day-to-day operations of all Rooms Division departments to ensure efficient, smooth guest experiences.
- Develop, implement, maintain, and monitor standard operating procedures (SOPs), service standards, policies, and quality control processes.
- Conduct regular inspections of guest rooms, corridors, public areas, back-of-house and ensure cleanliness, maintenance, safety, and brand hygiene standards.
2. Guest experience & satisfaction
- Monitor guest feedback (through GSS, online reviews, in-house feedback), analyse trends and drive continuous service improvements.
- Handle guest complaints and service recovery in a timely, effective manner, ensuring the guest's expectations are met.
- Ensure that all Rooms Division touchpoints deliver an exceptional guest experience (arrival, stay, departure, room condition, cleanliness, etc.).
3. Financial performance / revenue & budget management
- Develop and manage the Rooms Division budget, forecasts, and ensure revenue targets (including rooms revenue, upsells, etc.) are achieved.
- Monitor controllable costs - labour, housekeeping supplies, room amenities, energy usage, etc. Work with department heads to maintain or reduce costs in line with budgets.
- Analyse metrics such as occupancy, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), room yield, cost per occupied room, etc. Use these metrics to drive decisions.
4. Team leadership
- Lead, coach, mentor and develop department heads and their teams (Front Office Manager, Housekeeping Manager, etc.).
- Hold regular departmental meetings, shift briefings, pre-shift planning to ensure alignment and communication.
5. Brand standards & compliance
- Ensure operations comply with Mövenpick / Accor brand standards, local regulatory requirements (e.g. safety, hygiene, licensing).
- Oversee audits (internal, brand, third party) and ensure corrective actions are implemented and tracked.
6. Collaboration & cross-departmental coordination
- Work closely with other departments (Sales & Marketing, Revenue Management, Engineering & Maintenance, Food & Beverage, Finance, HR, Security) to ensure coherence in hotel operations.
- Participate as member of the Executive Committee; contribute to hotel-wide strategic plans and decisions.
- Education: Bachelor's degree in Hotel Management, Hospitality, Business Administration, or related field preferred.
- Experience: Significant experience in rooms operations with progressive leadership roles. Experience covering both Front Office & Housekeeping essential. Experience in a luxury or upscale hotel is an advantage.
- Management skills: Strong leadership, ability to motivate and develop teams, excellent communication (verbal & written), decision making and problem solving.
- Operational competence: Knowledge of PMS systems, property management, forecasting, revenue-management basics, budgeting. Ability to interpret financial reports.
- Guest-centric mentality
- High attention to detail
- Strong organizational skills
- Flexibility and ability to work under pressure
- Cultural sensitivity and ability to lead diverse teams
- Ability to work shifts, including weekends and holidays as required
- Guest satisfaction scores (internal & external)
- Rooms division profit margins
- Occupancy, ADR, RevPAR, yield
- Cost per occupied room / housekeeping cost controls
- Employee turnover / satisfaction within rooms division
- Audit compliance (brand & safety)
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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