Welcome page Returning Candidate? Log back in! Director of Regional Client Retention Job Locations US-Nationwide Requisition ID 2025-1495639 Category (Portal Searching) Management Business Unit AUS Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Director of Regional Client Retention. The Director, Regional Retention, is responsible for driving success in maintaining security accounts during rebid cycles and mitigating risk indicators. This role provides strategic leadership for major rebid initiatives, enforces discipline in renewal execution, and ensures regional accountability to retention metrics, including rebid outcomes, margin preservation, and labor economics. The position requires deep understanding of business-to-business (B2B) contract services, executive-level communication skills, and the ability to coordinate complex, cross-functional renewal efforts across branches and regions.

 

WHY JOIN US?

Drive Strategic Impact—Lead client retention strategies and directly influence regional success and client loyaltyRegional Leadership Opportunity—Hiring eight Client Retention Directors, one per region (SW, NW, NE, MA, MW, CE, FL, SE), ideally located near a major city for efficient travel and high-level client engagementRewarding Compensation & Growth—Competitive base salary (Base salary ranges-$90,000–$120,000, based on experience and location) plus 20% bonus opportunity, equity

RESPONSIBILITIES:

Lead rebid efforts for large or cross-regional security accounts, collaborating with operations, finance, and pricing teams.Serve as an executive sponsor for designated accounts during renewal cycles.Oversee critical rebids and provide strategic guidance to improve win probability.Directly lead the region’s Rebid Specialist and cross-functionally lead Branch Managers, General Managers, and field leaders on rebid strategy, competitive positioning, and client messagingConduct post-mortem reviews of wins and losses; implement lessons learned region-wide.Monitor rebid retention tracking, margin performance, labor models, and HPW retention to identify risk earlyDrive accountability for rebid success outcomes with Regional and Branch leadershipParticipate in executive client meetings, QBRs, and escalations to reinforce contract value and resolve concerns ahead of rebid.

QUALIFICATIONS (MUST HAVE):

Must possess one of the following:Bachelor’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of eight (8) years of client retention experienceAssociate’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of ten (10) years of client retention experienceHigh school diploma or equivalent with a minimum of fifteen (15) years of client retention experienceValid driver’s license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events)Minimum of four (4) years of cross-functional leadership experienceStrategic planning and Request for Proposal (RFP) development experienceAbility to lead, coordinate, and influence cross-functional teams across multiple branchesProven success in client retention, contract and contract managementStrong consultative selling and relationship-building skills; thrive in partnering with operations and client satisfactionExcellent communication and presentation skillsAdvanced Microsoft Office Suite proficiencyProficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficientlyStrong analytical skills for contract economics and labor modeling, wage structures, and resource planning

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Experience selling or managing multi-state security solutions with national or enterprise-level clientsPrior experience building and leading teamsMaster’s degree in business administration or related field

BENEFITS:

Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID 2025-1495639 Options Apply Now!ApplyShareEmail a FriendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

Software Powered by iCIMS
www.icims.com