Position Summary
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.People | Excellence | Change | Integrity | Co-prosperity
Role and Responsibilities
Samsung Electronics America is seeking a highly strategic and execution-driven Director of Product Management to lead the development and go-to-market strategy for Samsung Wallet in the U.S. market. This leader will oversee a team of Product Managers and drive the end-to-end product lifecycle — from strategic planning to commercial launch and performance optimization — for one of Samsung’s most critical mobile services.
This role reports to the head of Product Management, MX Services and requires strong cross-functional leadership across internal teams and external partners. The Director will play a key role in shaping the product roadmap, identifying new growth opportunities, and delivering integrated experiences that enhance customer engagement and retention across the Samsung ecosystem.
Key Responsibilities
Lead the Samsung Wallet product portfolio for the U.S. market, including feature roadmap, user experience, performance, and long-term vision
Closely collaborate with other service teams to establish the processes and expectations that will align with the existing Go-To-Market strategy
Drive the Wallet Go-To-Market (GTM) strategy, coordinating across marketing, partnerships, retail, engineering, legal, and finance
Work closely with SEA account teams and HQ stakeholders to ensure market alignment, product readiness, and successful sell-in of new services
Leverage customer insights, market research, and analytics to inform product decisions and continuously improve KPIs (e.g., adoption, usage, retention)
Develop business cases and lead product launches, ensuring alignment with Samsung’s broader mobile services and device ecosystem strategy
Serve as the senior voice for Samsung Wallet within the U.S., representing the product in executive reviews and strategic planning discussions
Manage and mentor a team of Product Managers, fostering a high-performance, collaborative culture
Minimum Qualifications
Bachelor’s degree in Business, Technology, or related field and 12+ years of product management or strategy experience
3+ years in a leadership role managing teams
Demonstrated success in launching and scaling digital consumer products or services
Strong business acumen with the ability to develop and execute growth strategies based on market, competitive, and user insights
Excellent communication, leadership, and stakeholder management skills across both regional and global teams
Proficiency with business analysis tools and performance metrics (e.g., Excel, PowerPoint, dashboards)
Preferred Qualifications
Master’s degree (MBA or equivalent) and 10+ years of relevant experience
Experience in fintech, digital wallets, or mobile payments strongly preferred
Previous experience working in a consumer electronics company or consumer-face service app/service company
Previous experience working in a large-scale public technology company
Familiarity with the Samsung ecosystem and mobile services landscape a plus
Skills and Qualifications
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