We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing 

As the Director of Product Management for CRTeX/Salesforce Enablement team, you will lead strategic initiatives that modernize our CRM and MarTech capabilities, enabling best-in-class client experiences across all channels. This role requires a visionary leader who can balance strategy with execution, influence senior stakeholders, and guide a team of Product Owners to deliver measurable business outcomes. You will shape the roadmap for Salesforce platforms (Financial Services Cloud, Marketing Cloud, Data Cloud, Loyalty) and ensure alignment with CIBC’s enterprise architecture and Canadian Banking strategy. 

At CIBC we enable the work environment, most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How You’ll Succeed 

Define & drive product strategy - You understand Salesforce ecosystem capabilities and can translate them into business value. Develop and execute a multi-year Salesforce roadmap that aligns with business objectives and enterprise priorities. 

Lead high-performing teams - Manage and mentor a team of Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. 

Deliver business outcomes - Own end-to-end delivery of strategic programs, ensuring solutions meet user needs, regulatory requirements, and quality standards. 

Influence & align stakeholders - Build strong relationships across business lines, technology, and operations. Act as a trusted advisor to senior executives, providing insights and recommendations. 

Champion agile & governance - Drive adoption of agile practices, lean delivery, and governance frameworks to ensure predictability and compliance. 

Innovate & Optimize - Identify opportunities to leverage Salesforce capabilities for personalization, automation, and data-driven decision-making. 

Continuous improvement - Maintain documentation for release processes, lessons learned, and governance artefacts to drive operational excellence. 

Collaborate across functions - Partner with stakeholders in Wealth, Retail, Technology, Data, and Operations to deliver FSC capabilities. 

Ensure compliance & governance - Adhere to enterprise controls for data privacy, consent management, and regulatory compliance throughout delivery. 

Mentor & influence - Provide guidance to Product Owners and team members, fostering a culture of collaboration, innovation, and continuous improvement. 

Operational Excellence – You enforce discipline in planning, prioritization, and execution to deliver predictable outcomes. 

Stakeholder Engagement – You build strong relationships and influence outcomes through clear communication and collaboration. You balance short-term delivery with long-term vision, ensuring scalability and sustainability. 

Technical Acumen – You understand Salesforce FSC capabilities and can translate business needs into technical requirements. 

Who You Are 

You can demonstrate 5 to 10 years of work experience in product ownership, CRM delivery, or digital transformation, writing user stories, managing backlogs, with at least 5 years in leadership roles.  

You are a Salesforce expert and can demonstrate deep knowledge and work experience of Salesforce platforms (FSC, Marketing Cloud, Data Cloud, Loyalty) and integration patterns. It's an asser to have experience with Salesforce Financial Services Cloud and/or Salesforce certifications

You're an agile champion – Proven track record of leading agile teams and delivering complex programs in enterprise environments.  

You can demonstrate 2 to 5 years of work experience building consensus and influencing at the executive level, leading cross-functional teams, and managing senior stakeholder relationships to achieve strategic objectives. You are skilled at synthesizing complex information and presenting to executive audiences. 

Client-Centric & Data-Driven – You're passionate about creating solutions that enhance client experience and deliver measurable ROI. 

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

You demonstrate a growth mindset by embracing challenges, learning from feedback, and driving innovation and continuous improvement for you, your team, and your partners.

Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Channel Management, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork