Function (Scope and Main Purpose of Job)
The Director of Player Development is responsible as a key resource in developing Live Casino as the premier gaming and entertainment venue in the mid-Atlantic region. Grows actual revenues annually, consistent with property plan, and cross property goals. Improves program margin through management of reinvestment and other expenses. Implements and capitalizes on corporate, division and property VIP player’s initiatives, including VIP players contact management objectives. Maintains strong service culture with high employee and guest satisfaction levels. The Director of Player Development is responsible for the successful operation of the VIP Service and the Player Development Team.
ResponsibilitiesCore Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties
Develops and manages the budget for player development.Develops programs, processes and events to attract and retain VIP players to choose Live Casino as their primary venue for gaming and entertainment.Develop and manage programs and processes with a return on investment and player attraction and retention that exceeds the competition in the Mid-Atlantic region.Develop and manage open communications and excellent working relationships with peer groups from all operational areas. Know and be known by peer group.Responsible for the booking of special entertainment events, shows, promotions, and parties for VIP players to assure a favorable entertainment and gaming experience.Develop and manage department’s financial data.Developing and managing programs and processed for customer service and recognition of VIP players with emphasis on VIP players new and repeat.Monitor and adjust performance to local competition meet with departmental directors and managers as necessary.Provides training, interviews for hire, prepare schedules and conducts performance evaluations of the Player Development Team.Other duties as assigned. QualificationsJob Requirements (skills, knowledge, and abilities)
Ability to analyze and interpret departmental needs and results.Ability to solve complex problems.Ability to perform assigned duties under frequent time pressures in an interruptive environment.Knowledge and experience player tracking systems.Broad variety of tasks and deadlines requires an irregular work schedule.Knowledgeable of credit process and procedures.Seven (7) to ten (10) years’ experience in all gaming, player development, casino operations and marketing.Casino industry experience is desired.Knowledge of Microsoft Office suite applicationsEducational Requirements
A 4-year degree in a related field or equivalent work experience.Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.Physical Requirements
Ability to stand 40% of the time.Ability to sit 60% of the time.Working Conditions
24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employeesExposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.