The Director of Operations Performance & Strategy shapes and scales the enterprise operating model, driving measurable improvements in productivity, profitability, customer experience, and operational excellence through strategic planning, process optimization, and data-driven performance management.

This role partners across the organization to advance a continuous-improvement culture focused on accountability, transparency, and results—aligning people, processes, and data to inform executive decision-making and support long-term growth.

In the Role

Lead enterprise operational strategy and the continuous improvement agendaEstablish enterprise-wide performance metrics, dashboards, and governance routinesDefine playbooks and expectations for identifying, addressing, and reporting on performance gapsPrioritize and guide cross-functional initiatives across technology, analytics, product, digital, and financeAssess operational performance, highlighting progress, risks, and opportunitiesDevelop scalable analytical frameworks, metrics, and executive-ready performance materialsSynthesize complex data to identify root causes and deliver actionable recommendationsPartner with leaders to align operational strategy to business objectivesEnsure cost efficiency, effective resource utilization, and high-quality executionPrepare materials for senior leadership and executive forumsBuild team capability through coaching and thought leadershipStay current on industry trends and best practices

Requirements

10+ years of experience in operations, performance management, analytics, change management, or business leadershipStrong understanding of consumer-lending operationsProven success leading complex, enterprise-level initiativesStrong analytical, problem-solving, and decision-making skillsExcellent written, verbal, and executive-level communication skillsBachelor’s degree required

Preferred:

Financial services experienceProject management certification or equivalent experienceAdvanced proficiency with Excel, PowerPoint, or similar toolsExperience influencing senior leaders and working cross-functionallyEnterprise mindset with strong organizational agilityExperience coaching and developing high-performing teams

Location: Hybrid in Wilmington, DE  

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesUp to 4% matching 401(k)  Employee Stock Purchase Plan (10% share discount)  Tuition reimbursement  Paid time off (15 days’ vacation per year, prorated based on start date)Paid sick leave as determined by state or local ordinance, prorated based on start date11 Paid holidays (including 4 floating holidays per year, based on start date)