Director of Operations-Ferry Operations NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements will be considered. Transdev is looking for a Director of Operations. The Director of Operations is responsible for the day-to-day leadership, management, and execution of ferry operations under the Transdev contract. This role ensures service delivery is safe, reliable, efficient, and fully compliant with contractual, regulatory, and organizational requirements. Reporting to the Contract Manager (General Manager), the Director of Operations oversees operational performance, frontline leadership teams, and service delivery while driving continuous improvement across all areas of the operation. This individual serves as a key operational liaison with the client and ensures alignment with contract expectations and performance standards. This position is based in San Francisco, CA. Transdev is proud to offer: + Competitive compensation package of minimum $150,000 – maximum $200,000 Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 12 days; 8 standard and 4 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability. Benefits may vary depending on the location policy. The above represents the standard Corporate Policy Key Responsibilities + Lead and manage all daily ferry operations to ensure safe, efficient, and reliable service delivery + Oversee operational performance metrics and implement strategies to meet or exceed contractual KPIs + Ensure compliance with all federal, state, and local regulations, as well as corporate and client policies + Supervise and develop operations staff, including managers, supervisors, and frontline personnel + Partner closely with the Contract Manager to support overall contract performance and client satisfaction + Monitor service delivery and proactively address operational issues, delays, or service disruptions + Ensure adherence to safety programs, policies, and initiatives, promoting a strong safety culture + Collaborate with maintenance, safety, and training teams to ensure seamless operational execution + Support labor relations efforts, including working within collective bargaining agreements (CBA) + Assist in budget management, cost control, and resource allocation to meet financial objectives + Participate in client meetings, reporting, and ongoing communication to ensure transparency and alignment + Identify opportunities for operational efficiencies and implement continuous improvement initiatives + Maintain accurate operational records, reporting, and documentation Qualifications + Bachelor’s degree in marine operations, transportation, business administration, or a related field + Minimum of 7–10 years of progressive operations leadership experience, preferably in marine transportation or a similar operational environment + Proven experience managing large, complex transportation operations or service delivery programs + Strong leadership experience overseeing diverse teams in a fast-paced, unionized environment + Equivalent combinations of education and experience may be considered Skills and Knowledge Required + Strong knowledge of transit or marine operations, including service delivery and logistics + Working knowledge of applicable federal and state regulations governing transportation operations + Experience working in or managing within a union environment (CBA experience preferred) + Demonstrated ability to drive operational performance and achieve KPI targets + Strong financial acumen with experience managing budgets and cost controls + Excellent problem-solving and decision-making skills in dynamic environments + Ability to build and maintain strong relationships with clients and internal stakeholders + Effective communication and leadership skills with a hands-on, solutions-oriented approach + Proficiency with Microsoft Office Suite and operational reporting tools Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants:Please Click Here for CA Employee Privacy Policy. Job Category: General Managers / Asst General Managers / Ops Managers Job Type: Full Time Req ID: 8087 Pay Group: VDD Cost Center: NONE The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.