Bon Appetit **Position Title: Director of Operations** **Salary:** 130,000-160,000 **Other Forms of Compensation:** Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! **Job Summary** The Director of Operations is responsible for overseeing and managing onsite operations and personnel in all service areas, including Café, Coffee Bars, Micro Kitchen, Events & Catering. The primary focus of this role is to implement and improve operational efficiencies, enhance hospitality and client satisfaction scores, and optimize financial performance. The Director of Operations will play a key role in staying updated on industry trends, researching innovative technologies, and ensuring compliance with company guidelines, program standards, and account Key Performance Indicators (KPIs). The position invo lves substantial involvement in business administration, including operational documentation, metric gathering, leadership presentations, client relations, and various business reports. POSITION OBJECTIVES: In the performance of their respective tasks and duties, all employees are expected to conform to the following: • Perform high-quality work within established deadlines with the ability to work both independently and as part of a team. • Interact professionally with colleagues, clients, and external partners. • Demonstrate effective collaboration and communication with internal teams and other organizations. **Major Duties** 1. Operational Leadership: a. Personnel Management: Oversee and manage all aspects of onsite operations, including personnel, in various service areas (Cafes, Coffee Bars, Micro Kitchen, Events & Catering). b. Quality Control: Ensure the highest standards of quality, sanitation, and food safety are always maintainedacross all service areas. c. Emergency Coverage: Assume responsibility for the entire operation in the absence of the General Manager, making executive decisions following the client's culture, Health Department regulations, and Compass Standards. 2. Employee Relations: a. Development and Retention: Maintain a positive employee relations environment with a strong focus on employee development and retention strategies b. Safety Culture and Team Safety: Promote a robust safety culture and create an environment where team members are empowered to promptly report safety concerns, near-misses, and incidents. 3. Business Administration: a. Operational Documentation: Maintain detailed operational documentation, including procedures, policies, and best practices. b. Metric Gathering: Collect and analyze operational metrics to track performance and identify areas for improvement. c. Leadership Presentations: Prepare and deliver leadership presentations on operational performance and strategic initiatives. d. Client Relations: Foster strong client relationships and actively engage with clients to address their needs and concerns. e. Business Reports: Generate various business reports, including financial reports, performance analyses, and future projections. 4. Efficiency Enhancement& Innovation: a. Process Improvement: Develop and implement plans and processes to improve operational efficiencies, streamline workflows, and enhance the overall efficiency of the operation. b. Customer Satisfaction: Work towards enhancing hospitality and client satisfaction scores by fostering a culture of exceptional service and client engagement. c. Financial Performance: Optimize financial performance through budget management, cost control, and revenue generation strategies. d. Industry Trends: Proactively identify and stay updated on industry trends, emerging technologies, and best practices in the foodservice industry. e. Technology Adoption: Research and evaluate innovative technologies that can be applied to improve operations and enhance the customer experience. 5. Compliance: a. Guideline Adherence: Ensure strict adherence to company guidelines, program standards, and account-specific Key Performance Indicators (KPIs). b. Regulatory Compliance: Stay informed about and adhere to Health Department regulations and other relevant legal and regulatory standards. 6. Additional Responsibilities: a. Standards and Initiatives: Contribute to the development and implementation of National account program standards and strategic initiatives. b. Regional Account Sites: Be prepared to travel up to 20% of the time to regional account sites, as needed, to provide hands-on leadership and support to ensure consistent operational excellence. c. Multi-Site Leadership: Provide leadership support to additional site locations, including sister companies or sub-contracted entities within the account portfolio. Note: Job duties are subject to change as needed. **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable i ndividuals with disabilities to perform the essential functions. • Education: Minimum of four (4) years college education, bachelor's degree in Hotel/Restaurant Management preferred. • Experience: Previous hotel-related experience, progressive management experience in food and beverage operations, minimum of 4 years supervisory experience. • Demonstrated ability to make decisions and solve problems with minimal guidance, balancing the needs of the customer and Compass Group for positive outcomes. • Executive-level presence with effective written and verbal communication skills. • Strong organizational skills with the ability to handle multiple tasks and priorities effectively. • Has a computer skill with a working knowledge of Microsoft Word, Excel and Power Point. • Strong passion for great food. • General culinary knowledge of basic kitchen practices, protocols and procedures **Apply to Bon Appetit today!** _Bon Appetit is a member of Compass Group USA._ Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) **Associates at** **Bon Appetit** **are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_BAMCO.pdf) or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_BAMCO.pdf **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.** Applications are accepted on an ongoing basis. **Bon Appetit maintains a drug-free workplace.** **Req ID:** 1499581 Bon Appetit BRYAN GONI