Job description / Role Job Type
Full Time Job Location
Cairo, Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Travel, Hotel & Tourism Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The Director of Operations is responsible for oversight of all operational aspects of the hotel including the restaurant, bar, spa, and housekeeping. Additionally, in-room dining, pool, and private dining will report directly to you. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the hotel operation. Responsibilities include, but are not limited to:

Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork. Ensuring each department meets budgeted payroll and other expenses. Developing and recommending revenue enhancement strategies. Recruiting, supervising, and directing the management staff.

Maintain complete knowledge of:

All hotel features and services, hours of operation. All room rates, special packages, and promotions. Daily house count and expected arrivals and departures. Room availability status for any given day. Scheduled daily group activities. All menu selections available in all outlets. F&B outlet layout, table, seat, station numbers, proper table set-ups, room capacities, hours of operation, and price ranges. P.O.S. and manual procedures. The department's financial standing at all times (month-to-date and year-to-date). Conduct performance reviews, coaching, counseling, and disciplinary action as needed for direct reports in accordance with hotel and company standards. Ensure that all hotel and company standards of service are adhered to in each department. Ensure that all hotel and company standards of safety are adhered to in each department. Research and recommend process improvement as needed in each department. Participate in and support hotel and company efforts towards sustainability and environmental initiatives. Procure organic and sustainable products as needed for guest rooms. Research and recommend hotel amenities as needed. Serve as primary hotel representative for VIP guests, ensuring accurate, thorough, and timely communication with all departments prior to, during, and after guest's stay. Ensure that special guest requests are handled appropriately in accordance with hotel and company standards. Maintain knowledge and understanding of monthly profit and loss statement. Ensure each department meets budgeted payroll and other expenses. Ensure compliance with staffing and labor standards in order to properly control labor expense. Review daily revenue and labor reports, ensuring that any inaccuracies are addressed with the finance department. Ensure accounting procedures are administered properly by staff. Oversee the development of annual departmental budgets. Consistently strive to maximize revenue and occupancy. Be fully aware of budgeted revenues and expenses. Monitor and analyze the payroll to ensure maximum effectiveness towards guests' services while realizing full profit potential. Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork. Hold consistent departmental meetings. Attend executive committee meetings, managers' meetings, safety committee meetings, morning arrivals meeting, and all training meetings as scheduled. Ensure that information from these meetings is communicated to all employees as needed. Respond properly and take a supervisory role in any resort emergency or safety situation as well as ensure the proper control and instruction of said emergency procedures. Qualifications Five or more years' operating experience in a similar capacity within a luxury hotel. Preferably with both rooms and food and beverage experience. Strong aptitude in financial management, financial reports, and analysis. Demonstrated track record of strong attention to detail and strong communication skills. Ability to work a flexible schedule, including weekends and holidays, according to department needs. Additional Information

Your team and working environment: In 1-2 sentences, introduce the team, property, or office environment in a way that reflects the culture. Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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